Dynamics 365 Launch Event in Dubai on February 1st

If you want to learn more on how Microsoft technologies enable digital transformation, then join us on February 1st for the Dynamics 365 launch event in Dubai that will take place at the Waldorf Astoria The Palms Jumeirah. You can register here.

January 2017 Hosting Offer & Hosted Partner Program

Dear Blog Readers,

2017 is started and we are looking forward to a great Dynamics CRM year.
For January we are offering our dedicated hosted solutions for Dynamics CRM.
If you have any opportunities or customer that want to join Microsoft Dynamics CRM and don't want to spend too much money on licenses, support, architecture and infrastructure? Then contact us for our January promotions.

We are offering dedicated hosted Dynamics CRM for every type of Customer worldwide.
Prices starting from 39.90EUR per user per month as a promo offer to January 2017.

Contact us by mail or phone (+31653783645).

If your company is interested in joining our Hosted Partner Program, feel free to also contact us.

Microsoft Dynamics 365 download updates January 2017 (SDK & Field Service Demo Data)

Dear Blog Readers,

Microsoft has updated the SDK for Dynamics 365 to version 8.2.0. The latest version can be downloaded here.

Microsoft has also released the demo data set for Field Service on January the 5th. The complete demo data set can be downloaded here.

Dynamics 365 App for Outlook support matrix

With the new version of CRM comes different Outlook integrations. Below matrix is showing which Outlook version with CRM functionality are available and supported.

1. Outlook on the web supports IE 10, IE 11, Edge, Safari 9, Safari 10, Firefox, and Chrome.
2. Mobile Outlook on the web supports Windows 8.1, Windows 10, iOS 8, iOS 9, iOS 10, Android KitKat (4.4), Android Lollipop, Android Marshmallow, and Android Nougat.
3. Tracking email in compose mode and tracking appointments requires Exchange Server 2013 CU14 or Exchange 2016.
4. Tracking contacts is supported only on Exchange Server 2016 CU3 and Outlook 2016 16.0.6741.1000 and up
5. Adding email templates, Knowledge Management articles, and sales literature is not supported in Mobile Outlook on the web.
6. Supported only on Outlook 2016 16.0.7426.1049 and up
7. Supported only on 16.0.6741.1000 and up
8. Tablets are not supported at this time (coming CY2017).

New Year's CRM2017 Training Dubai

Dear Blog Readers,

We are planning CRM workshop/training days from 8th till 11th of January in Dubai.
If you are interested, feel free to contact us. If you register before 6th of January you can join our classes for only 250EUR per person per day, so register now and get up to date on the latest CRM technologies.

Hope to see you all next week in Dubai.

December 2016 Service Pack for Dynamics 365 (On-Premises)

Microsoft has released the Service Pack for Dynamics 365 for On Premise on 16th of December 2016. The downloads can be found here.

CRM eXecutives DWC-LLC Golf Event Dubai

Dear Blog Readers,

CRM eXecutives DWC-LLC is organizing the first CRM-Golf Event of 2017 from 8-11 of January 2017 in Dubai.

Are you interested in getting the latest updates on Dynamics 365 with CRM in combination with a Golf Clinic, feel free to contact us by mail.

More information will follow soon.

Microsoft Dynamics 365 download updates DEC 2016

Dear Readers,

Below you find the latest download updates for Dynamics 365.

• Microsoft Dynamics 365 for Project Service Automation Demo Data, click here for download
• Microsoft Dynamics 365 for Field Service Demo Data, click here for download 

Microsoft Dynamics CRM 2017 open trainings UAE from 8-1 JAN 2017

Dear Blog Readers,

End of year is coming so I hope 2016 was a great CRM year for everybody.
We are planning our first CRM trainings in Dubai and Abu Dhabi from 8th till 11th of January 2017.
These trainings will be for end-users, IT, Customers or MS Partners. Join us for the first trainings in 2017 and get up to speed with CRM in only a few days.

Contact us by mail or phone (+31653783645). If you register before the 22nd of December you will get 50% discount on the price! Full is Full so register quickly.

Microsoft Dynamics 365 Courses

As Dynamics 365 has been released since the 1st of November, the new courses will be come available from December this year, Below you can already see the different type of courses. Exact dates will follow as soon as they come available.

• Course 80667 - Introduction to Dynamics CRM
• Course 80669 - Sales & Marketing in Microsoft Dynamics CRM Online
• Course 80668 - Customer Service in Microsoft Dynamics CRM Online
• Course 80675 - Reporting in Microsoft Dynamics CRM Online
• Course 80664 - Deployment in Microsoft Dynamics CRM Online
• Course 80715 - Office 365 integration with Microsoft Dynamics CRM Online
• Course 80712 - Data Management in Microsoft Dynamics CRM Online
• Course 80665 - Customization and Configuration in Microsoft Dynamics CRM Online and On Premise
• Course 80714 - Automating Microsoft Dynamics CRM Business Process Management
• Course 80666 - Extending Microsoft Dynamics CRM Online and On Premise
• Course 80711 - Functional Application in Microsoft Dynamics Marketing
• Course 80678 - Technical Deployment and Customization in Microsoft Dynamics Marketing

Last Minute Microsoft Dynamics CRM Trainings in Dubai

Dear Blog Readers,

Want to become familiar with Dynamics CRM and get up and running within a few days? Join us for the December trainings in Dubai. We are offering end-user, Microsoft Partner and IT trainings in December in Dubai and Abu Dhabi. Prices are starting from 500EURO per person per day depending on the number or participants and courses you want to follow. Interested? Contact us by mail or phone (+31653783645).

November 2016 Offer CRM Training and Hosting

Are you interested in an end-user Dynamics CRM training and/or your own dedicated hosted Dynamics CRM environment. Feel free to contact us for the November 2016 offers.

We are offering end-user Dynamics CRM training in Europe, US and Middle East with up to 50% discount in November.

The same for hosted CRM environments to start within one hour with your own CRM system up and running.

Contact us by mail or phone (+31653783645).

Add your Twitter Feed into Dynamics 365

Dear Blogreaders,

Below you can find the steps explained in how to add your Twitter Account to Dynamics 365.

• Login to your Twitter Account

• Go to Widgets, Create new, Profile

• Enter your Twitter URL

• Select the Display Option

• Copy the code

• Go to Dynamics 365, Settings, Solutions, select your Solution that you want to modify or create New Solution, Components and Dashboards, New Dashboard

• Choose Layout and click on Create

• Insert Web Resource

• Lookup More Records and click on New

• Select Type: Webpage (HTML) and Name Type in the

• Click on Text Editor and Tab Source and Copy Past your Code from Twitter here

• Click on Add and click on OK and Publish All Customization

• Go to Dashboards and select your Twitter Dashboard

NEW Microsoft Dynamics 365

I just registered for the free trial of Dynamics 365 and looking forward to explore the new functionalities.
Once you register for the free trial you can indicate with apps you want to add to your trial with the language settings and currency settings.
After registration you will be automatically forwarded to the trial environment, see screenshot below:

The navigation menu to the other applications can be found in the left corner above.























The Dynamics 365 button is showing the App Menu

The CRM Modules Navigation is still the same as in the previous version of Microsoft Dynamics CRM 2016.

 
 
 

 

 

 

Microsoft Dynamics 365 Pricing

Dear Blogreaders,

As Dynamics 365 has been released on the market since November 1st 2016, you can find the up to date pricing details below:

• Dynamics 365 Plan 1 - 70USD per user per month
• Dynamics 365 Plan 2 (incl. Operations App) - 210 USD per user per month
• Dynamics 365 for Operations- 190 USD per user per month
• Dynamics 365 for Sales- 95 USD per user per month
• Dynamics 365 for Customer Service- 95 USD per user per month
• Dynamics 365 for Field Service- 95 USD per user per month
• Dynamics 365 for Project Service Automation- 95 USD per user per month
• + Microsoft PowerApps - 40 USD per user per month

The full link of the latest Dynamics 365 pricing can be found here.

Microsoft Dynamics 365 Downloads

Dear Blogreaders.

As you all know by now, Microsoft Dynamics 365 has been released on November 1st. Below you can see the latest downloads for Dynamics 365.

• Microsoft Dynamics 365 Software Development Kit (SDK)
• Microsoft Dynamics Marketing Connector for Dynamics CRM, SDK and other downloads
• Microsoft Dynamics 365 for Financials Availability and Localization Guide

Update Microsoft Dynamics CRM 2016 Downloads

Microsoft Dynamics CRM 2016 SDK v8.1.0. Click here for download.
Microsoft Dynamics CRM 2016 IG V8.1. Click here for download.
Microsoft Dynamics CRM 2016 Service Pack 1. v08.01.0000.0359. Click here for download.
Microsoft Dynamics Marketing Connector for Dynamics CRM v19.5.5565. Click here for download.
Unified Service Desk for Microsoft Dynamics CRM v2.1.1.608. Click here for download.

October CRM Training Offer

Dears,

We have planned new trainings for the month October, see schedule below. Interested, please send us an email to hveldman@crmexecutives.com or call on +31653783645.

October 1st till 9th - Custom CRM 2016 trainings in the Netherlands (limited seats available)
October 23rd till 31st - Custom CRM 2016 trainings in Dubai and Abu Dhabi

Interested in becoming a certified Dynamics CRM Professional or in the need of a custom training, contact us.

Microsoft Dynamics CRM 2016 training

Dear Blog Readers,

CRM eXecutives are offering the following CRM 2016 trainings for the next period:

- Microsoft Dynamics CRM 2016 Installation (course 80735) & (exam MB2-711)
- Microsoft Dynamics CRM 2016 Customization & Configuration (course 80729) & (exam MB2-712)
-Microsoft Dynamics CRM 2016 Application (courses 80727 & 80726) & (exams  MB2-713 & MB2-714)
- Custom End User CRM 2016 training
- Custom IT  CRM 2016 training
- any Custom CRM 2016 training
- CRM 2016 Hosted Fast Track training

The trainings can be given in one of our offices in Netherlands, US or UAE. For September and October offers, please mail or call us on +31653783645.

Microsoft Dynamics CRM 2016 Books update

Hereby 2 interesting and books on the newest version of Microsoft Dynamics CRM 2016. These books can be ordered by clicking on the links below.

Dynamics CRM Deep Dive: Administration by Mitch Milan
Microsoft Dynamics CRM 2016 Customization - Second Edition by Nicolae Tarla

Dedicated Dynamics CRM Hosting Offer for September 2016

Dear Partners and Customers,

We are offering great discount on our dedicated hosting platform up to 50% discount on license prices with fast track hosting implementation of 1 day consultancy and 1 day of customer training. So completely up to speed within 48 hours on the new Dynamics CRM 2016 environment. Interested? Contact us on hveldman@crmexecutives.com or my mobile: +31653783645 or +971553390916.

Looking for new contract Dynamics CRM opportunities in UAE and Europe

Dear blog readers,

After almost 2 years working in Saudi Arabia, it's time for a new challenge in my career and I am looking for a new contract Dynamics CRM opportunity in UAE or Europe. I am specialized in Dynamics CRM as an advisor, Program Manager or Trainer. So if you have any opportunities or if you know a customer who is needing help on Dynamics CRM, please let me know. You can contact me on hveldman@crmexecutives.com and mobile: +31653783645 or +971553390916. Looking forward in working together with you.

First Microsoft Dynamics CRM 2016 Exams are available.

Microsoft released already the first three Dynamics CRM 2016 exams. Below you can find the numbers and details. If you are interested in a Microsoft Dynamics CRM 2016 training, then click here to receive the trainings offers.

Microsoft Dynamics CRM 2016 Customization and Configuration	MB2-712
Microsoft Dynamics CRM 2016 Sales	MB2-713
Microsoft Dynamics CRM 2016 Customer Service	MB2-714

CRM Online Vs. CRM Hosting

Below you find a good overview of the functionalities available in CRM Online Vs. CRM Hosting

Capability Commitment Hosting Provider Monthly Cost & Licensing Exchange Synchronization	CRM Online Subscription for minimum 1 year Microsoft Data Centers Professional License cost 65USD Minimum 5 Professional Licenses for a subscription of 1 year CRM for Outlook, Email Router, or Server Synchronization (if using Exchange Online/O365)	CRM Hosting Month to Month with a 30-days notice period Hosting Data Centers (shared or dedicated hosting) Professional License depending on the Hosting Partner, but can be cheaper than 65 USD Minimum 1 Professional License. No commitment, from month to month and can be cancelled with a 30-day notice period CRM for Outlook, Email Router, or Server Synchronization (both Online and on premise supporting SMTP and POP email server profiles)
SharePoint Integration	Server Side	Server Side
Inside View (Insights)	Included	Additional cost
Social Listening	Included	Additional cost
Workflows/dialogs	200	Unlimited
Custom Entities	300	Unlimited
SSRS Reporting	FetchXML, or T-SQL from a locally replicated reporting server	FetchXML or T-SQL
Power BI Reporting	Yes	No
Office 365 Groups	Yes	No
Immersive Excel Online	Yes	No
Mobile Apps	Yes	Yes with IFD and Office 365
Offline Mobile	Yes	No
CRM for Outlook	Yes	Yes
CRM Outlook App	Yes	No
OneNote Integration	Yes	No
Upgrade/Update process	Office 365 admin approves the upgrade before it is installed, update rollups applied automatically	Upgrades and update rollups installed my the hosting provider administrator
Direct server access	No	Yes
Phone App	Yes	Yes if environment externally facing via ADFS
Tablet App	Yes	Yes if environment externally facing via ADFS
Storage	Limited to the amount of CRM Online storage purchased	Limited to the amount of storage bought at the hosting provider
Release cycle	Two releases per year. Spring release functionality exclusive to CRM Online, so new functionality available online first.	Fall release released to both CRM Online and Hosting, includes the functionality released in the Spring release.
Migrating	CRM Online customers can migrate On Premises at any time. SQL database provided to client at scheduled time that can be imported to an On Premises deployment.	CRM Hosting customers can migrate to CRM Online and customization for entities can be imported; however, Hosting database cannot be moved to Online data center, so a data migration is required.
Sandbox environments	CRM Online provides non production environments as part of your subscription that can be used for dev/test/UAT. The number of organizations received depends on the number of users.	Non production environments can be installed, depending on hosting server availability and customer request and requirements.

CRM Online Vs. CRM On Premise

Below you find a good overview of the functionalities available in CRM Online Vs. CRM On Premise.

Capability	CRM Online	CRM On Premises
Exchange Synchronization	CRM for Outlook, Email Router, or Server Synchronization (if using Exchange Online/O365)	CRM for Outlook, Email Router, or Server Synchronization (both Online and on premise)
SharePoint Integration	Server Side	Server Side
Inside View (Insights)	Included	Additional cost
Social Listening	Included	Additional cost
Workflows/dialogs	200	Unlimited
Custom Entities	300	Unlimited
SSRS Reporting	FetchXML, or T-SQL from a locally replicated reporting server	FetchXML or T-SQL
Power BI Reporting	Yes	No
Office 365 Groups	Yes	No
Immersive Excel Online	Yes	No
Mobile Apps	Yes	Yes with IFD and Office 365
Offline Mobile	Yes	No
CRM for Outlook	Yes	Yes
CRM Outlook App	Yes	No
OneNote Integration	Yes	No
Upgrade/Update process	Office 365 admin approves the upgrade before it is installed, update rollups applied automatically	Upgrades and update rollups installed my your administrator
Direct server access	No	Yes
Phone App	Yes	Yes if environment externally facing via ADFS
Tablet App	Yes	Yes if environment externally facing via ADFS
Storage	Limited to the amount of CRM Online storage purchased	Limited to the amount of storage available on your server
Release cycle	Two releases per year. Spring release functionality exclusive to CRM Online, so new functionality available online first.	Fall release released to both CRM Online and On Premises, includes the functionality released in the Spring release.
Migrating	CRM Online customers can migrate On Premises at any time. SQL database provided to client at scheduled time that can be imported to an On Premises deployment.	CRM On Premises customers can migrate to CRM Online and customization for entities can be imported; however, on premises database cannot be moved to Online data center, so a data migration is required.
Sandbox environments	CRM Online provides non production environments as part of your subscription that can be used for dev/test/UAT. The number of organizations received depends on the number of users.	Non production environments can be installed, depending on local server availability.

Go Live with Microsoft Dynamics CRM 2016

As I am working on a major project since NOV-14 and our Go Live date is entering very soon, I am preparing, thinking and dreaming about the Go Live  more and more. To make this moment for the end-user as smooth, professional and relaxed as possible, hereby some of items I am preparing. All the feedback, tips and advise are welcome.

Kick-off Meeting Go Live CRM 2016
Get all users aligned and focused on what and why we are doing this and what does this mean for the Company.

Quick Reference Cards
Provide on each desk a quick reference card that will help the users during the first day. Maybe even put is as background on all the pc's

Short CRM Video's
Record short CRM video's on for example: how to create Leads, Opportunities, Customers, Contact Persons. How to Qualify a Lead, How to Assign or Share a record etc. and store these video's on SharePoint integrated in CRM

Training and Follow-Up Training
Of course all users (not only end-users, but also support, administrators) need CRM training. Do short and repeating training sessions and follow-up training after Go Live.

Go Live Support
Make sure that there is onsite support on all locations if necessary 24x7, so that users can always fall back to the support team and knowing there is expertise on the floor available to help them out during the first days of using the new Microsoft Dynamics CRM system.

xRM1 ready for Microsoft Dynamics CRM 2016

As we are deploying our hosting environments for Dynamics CRM 2016, we are also upgrading our ISV partnerships. One of the best ISV's available in the market for business solutions is xRM1. If you are interested in Project Management, HR Management, Idea Management or Time Tracking, feel free to contact me. We are deploying their  RU19 this week to our servers and I will update you all on running CRM 2016 with the xRM1 modules.

Looking for an InRule specialist

Currently I am looking for an InRule specialist that is willing to work with me on a project in Jeddah (Saudi Arabia). If you are interested and have experience in implementing and integrating InRule Pricing Engine with Microsoft Dynamics CRM, please feel free to contact me.

Dedicated Hosting Environment CRM 2015 & CRM 2016 - January offer up to 20% discount

Dear Blog Readers and CRM'ers,

CRM eXecutives is offering dedicated hosting for CRM 2015 and CRM 2016. Prices or up to 20% cheaper than the Microsoft CRM Online offerings. Interested please contact us or leave a comment on this post. If you want to become a dedicated hosting partner of CRM eXecutives, please contact us also for more information about our partner program.

Microsoft Dynamics CRM 2016 Training

I have been giving  since December 2015 already the new trainings for Microsoft Dynamics CRM 2016. If you are interested in the new CRM 2016 trainings, feel free to send me an email or reply to this post. The following trainings are planned for the next coming period in Netherlands and Dubai:

• Microsoft Dynamics CRM 2016 Whats New (Functional End User Training)
• Microsoft Dynamics CRM 2016 Installation & Deployment
• Microsoft Dynamics CRM 2016 Customization & Configuration

Microsoft Dynamics CRM 2016 IG & SDK

Dear Blog readers,

Below you can find the download links regarding the IG and SDK for Dynamics CRM 2016. Both documents are extremely useful and required for each implementation..

• Microsoft Dynamics CRM 2016 Implementation Guide - click here for v.8.0
• Microsoft Dynamics CRM 2016 Software Development Kit - click here for v8.0.1

Microsoft Dynamics CRM 2016 download links

Dear Blog Readers,

Below you can find the latest download links regarding Microsoft Dynamics CRM 2016 software.

• Microsoft Dynamics CRM 2016 Server - click here
• Microsoft Dynamics CRM 2016 Email Router - click here
• Microsoft Dynamics CRM 2016 Language Packs - click here
• Microsoft Dynamics CRM 2016 List Component - click here
• Microsoft Dynamics CRM 2016 Report Authoring Extension - click here
• Microsoft Dynamics CRM 2016 Outlook Client - click here
• Microsoft Dynamics CRM 2016 Unified Service Desk - click here

Start blogging again

Dear Blog readers and follow Dynamics CRM specialists,

I am starting blogging again on Microsoft Dynamics CRM. Lots have happened over the past years and I will this blog again to update you all on my experiences, news, downloads etc. Feel free to reply to my posts or contact me immediately by mail.

Best regards and hope to read you all again on my blog.

Hans Veldman

Update Rollup 5 for Microsoft Dynamics CRM 2011 (KB 2567454)

Microsoft released Update Rollup 5 already. More detailed information regarding the rollup 5 can be found here. Please clikc here for the download files.

Update Rollup 4 for Microsoft Dynamics CRM 2011 (KB 2556167)

Microsoft released Update Rollup 4 on 19th of September 2011.
The x86 and x64 files can be downloaded here.

looking for a new contract Dynamics CRM

Dear blogreaders,

I am currently looking for a new Dynamics CRM contract so please let me know if you are looking for a Project Manager, Senior CRM Advisor or Solution Architect. You can contact me on +44 777 510 2176 or hans@hansveldman.com I am willing to re-locate.

Regards

Hans Veldman

Installing and Removing Sample Data in Microsoft Dynamics CRM 2011

After installing Microsoft Dynamics CRM 2011 you can easily load sample data into your CRM system by doing the following:
Go to Settings --> System --> Data Management --> Sample Data











Click on Sample Data and a popup screen will open













 Click on Install Sample Data














In the meantime you still can use CRM and after a minute the sample data is installed into your system.
If you want to remove the sample data from you system you just easily Click on Remove Sample Data.

Update Rollup 3 for Microsoft Dynamics CRM 2011 (KB 2547347)

Microsoft has released Update Rollup 3 for CRM 2011 on the 26th of July. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 2011. It includes performance enhancements that are packaged together for easy deployment. The files can be found here.

Update Rollup 18 for Microsoft Dynamics CRM 4.0 (KB 2477777)

Microsoft released Rollup 18 already on June the 28th for Dynamics CRM 4.0. The download files for the x86 and x64 versions can be found here.

2011.07.12 till 2011.07.14 Exhibition CRM-Project at WPC11 LA

The next days at the convention center where amazing. We had so much interest in CRM-Project and we spoke to so many potential partners and customers that it was a really great succes to be at the WPC11 in LA. I have given much demo's and presentations about CRM-Project, so hopefully we will receive a lot of feedback and sign a lot of contracts :).
I spoke to people all over the world and it is really nice to see the interest in CRM-Project worldwided. This proofs again that it is an amazing product.

Every evening we had a different party in downtown LA or Hollywood so I had the time of my life.
Did spoke with lots a Dutch companies at the WPC11 like CWR, CRM Resultants, Evident, Tempero and more.....so really good times in LA.

Next year the WPC will be held in Toronto so off to Canada next year :)

2011.07.11 - Opening WPC2011 Los Angeles

Monday the 11th of July and today the WPC2011 wil begin. After a quick breakfast in my hotel I took the cab to the Staples Center Los Angeles where the keynote was of Steve Balmer. I took my cab around 8 and no trafic jams on a Monday morning in downtown LA. About 20.000 people come together on the WPC2011 this year and the view in the LA Lakers stadium was amazing, what cool!After the keynote I went over to the Exhibiton Center where the booth of itara was and we had a really amazing busy 1st day.
In the evening we had another German party in Hollywood LA at the Walk of Fame. My first experience in Hollywood, to see that Walk of Fame and all the starts really nice :).
Late to bed and off early for the next 2nd day at the convention.

2011.07.09 - Day 2 in Los Angeles at the WPC11

Day 2 - Sunday and just a little bit time issue problem. Woke up at 01:30 local time and got back to sleep till 06h. Today we are going to the Staples Center where the WPC11 is and we are going to visit the itara booth.
Booth looks really nice and lots of work need to be done. After a whole day of preparation we went back to the hotel for a quick shower and nap.
I just fell asleep when suddenly the roomcleaner was next to me, it scared the hell out of me and her.
In the evening we where invited for the openingsparty but we missed it and by mistake we ended up at ICON club on the rooftop across the Staples Center next to Hooters. It was really an amazing party, GREAT!!!
Now off to bed because next day starts the WPC11.

2011.07.09 - Off to Los Angeles for the WPC11

Saturday the 9th of July and again at Schiphol Airport. I see Schiphol Airport more often then I see home lately. Today I am flying to first Detroit and then to Los Angeles for attending the Worldwide Partner Converence 2011. My plane is boarding at 07:50h, so I had to be early at Schiphol (05.30h pfff).

The service on the Delta Airbus 300 was really great and seats where comfortable with each a private scree, so I saw 3 movies during the almost 8h flight :).

We landed in Detroit at 16h GMT+1 (10h local time) and I must say my first time to the USA and it is big!!!. We had to go through the passport check, nothing like I use to. In the US everything is so heavy secured. Weather in Detroit: 25 degrees so really nice.

Just spend the next 4 hours at Detroit, due to the fact tha the plane to Los Angeles had some unknown technical issues, so we had to wait for a new plane to come available.

Spoke to really nice American people and everybody is so kind. Really to like it. Detroit airport is HUGE!!!!!, Schiphol is compared to Detroit just tiny.

But after 4 hours finally off to Los Angeles and we landed at LAX at 15:15 local time to I have a 9 hours timelab with the Netherlands.

Waiting for my suitecase and almost 1,5 hour for a cab GRRRR I arrived finally at my hotel at 17:30h local time.

So taking a shower and seeing for the first time downtown LA, really huge and nice.

I am off the the welcomes party at the Mariott ION Rooftop bar now, so now bed for me (and awake for 24 hours now). I will post tomorrow morning again.....

Attending the WPC11 Los Angeles

Hello all,

I will fly to Los Angeles to attend the WPC2011 so I hope to see you all there. You can find me at the itara stand of CRM-Project or of course contact me on +31653783645 or Twitter: hansveldman.

More info about the WPC2011 in LA will follow soon.

Microsoft Official Courseware (MOC) courses for CRM 2011

Here you can find the infromation on the offical courseware for the CRM 2011 exams. I will follow all my CRM 2011 Training in July 2011 and of course I will post this on my blog.

Microsoft Dynamics CRM 2011 exams

Here is my post on the CRM 2011 exams.
There are 3 individual exams already available for CRM 2011:

1. MB2-866 – Microsoft Dynamics CRM 2011 Customization and Configuration
2. MB2-867 – Microsoft Dynamics CRM 2011 Installation and Deployment
3. MB2-868 – Microsoft Dynamics CRM 2011 Applications

The fourth exam “Extending Dynamics CRM 2011” is not yet available, but it is planned for release in August.

 

I will try to get my exams asap and of course I will keep you all informed.

Good luck to everybody!

 

 

Attending the Worldwide Partner Conference 2011 in LA from 10th - 14th of July.

Great news, I will be attending the WPC 2011 this year in Los Angeles that starts on the 10th till the 14th of July. I will be presenting the 4th Module for CRM at the WPC 2011 with CRM-Project. More info to follow and if you wish to have info on CRM-Projects, please sent an e-mail. Looking forward to see you all at the WPC 2011 in LA.

Update Rollup 2 for Microsoft Dynamics CRM 2011 (KB 2466086)

Microsoft released already the 2nd Update Rollup for CRM 2011 in the beginning of this week. All files can be downloaded here.

Update Rollup 1 for Microsoft Dynamics CRM 2011 (KB 2466084)

The 1st Update Rollup for the new version of CRM 2011 was released on April 4th. You can download the files here.

Update Rollup 17 for Microsoft Dynamics CRM 4.0 (KB 2477746)

Microsoft released already the 17th update rollup for CRM 4.0 on May 2nd. You can download the files here.

Update Rollup 16 for Microsoft Dynamics CRM 4.0 (KB 2477743)

Here is the link for the Update Rollup 16 for CRM 4.0.

Updating my blogs today

Dear blog readers,

Sorry for not posting for a while, but today I am updating my blogs :)

New project started: Barclays Wealth

Yesterday I started my new project at Barclays Wealth London. I will be based in London and Glasgow to work on the international Dynamics CRM project of Barclays Wealth. I will blog about this soon and of course Twitter (hansveldman).

Setting up Ltd in the UK

This week I am in London for setting up a Limited Company in the UK. Because the UK is a very strong CRM market I would like to do international projects and therefore I am setting up a Ltd in the UK. Base will be in London and Glasgow, so more info will follow soon. Furthermore I am looking for freelance Dynamics CRm specialists in the UK so let me know if you are interested.

Hans Veldman
info@hansveldman.com
+31 6 53 78 36 45

CRM Executives BV Founded

At March 10th 2011 CRM Executives BV was founded.
CRM Executives BV is specialized in Dynamics CRM 4.0 and 2011 and bringing the best knowledge available in one company together. CRM Executives BV is working with the best of the best freelance Dynamics CRM specialists to do large implementations, knowledge sharing and developing brache specific solutions. More info will follow soon.

CRM 2011 Pre Order and available books

Here is an update on my book topics. Below you find an overview of the new CRM 2011 books that you can order at Amazon.com, enjoy reading.

1. Working with Microsoft Dynamics CRM 2011 - Pre Order April 15th 2011
2. Microsoft Dynamics CRM 2011 Administratio Bible - Pre Order March 1st 2011
3. Microsoft Dynamics CRM 2011 Step By Step - In shop now at Amazon
4. Pro Microsoft Dynamics CRM 5.0 Development - In shop now at Amazon
5. Microsoft Dynamics CRM 2011 Unleashed - In shop now at Amazon
6. Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Pre Order March 16th 2011
   
    



 

Microsoft Dynamics CRM 2011 technical training webcasts

Microsoft Dynamics CRM 2011 was released last month (January 2011) and you can follow the first technical trainingsessions online now. Below you find an overview of the available trainingssessions:

• Microsoft Dynamics CRM 2011 Application New Features - Part 1 of 2
• Microsoft Dynamics CRM 2011 Application New Features - Part 2 of 2
• Microsoft Dynamics CRM 2011 Customization New Features - Part 1 of 2
• Microsoft Dynamics CRM 2011 Customization New Features - Part 2 of 2
• Microsoft Dynamics CRM 2011 for Microsoft Office Outlook New Features
• Microsoft Dynamics CRM 2011 Mobile Express New Features
• Microsoft Dynamics CRM 2011 Data Management New Features
• Microsoft Dynamics CRM 2011 Reporting and Data Visualization New Features
• Microsoft Dynamics CRM 2011 E-mail Router New Features
• Microsoft Dynamics CRM 2011 Install and Upgrade New Features

 Click here for more information.

 

Microsoft Dynamics CRM 2011 Virtual Launch Today

Today is the big day! The Virtual Launch of #CRM2011, so please watch is online and comment is on Twitter. My Twittername is hansveldman.
#CRM2011 wil be launched worldwide over 40 Markets and 40 Languages.
To a succesful CRM 2011 year for you all.

Update Rollup 15 for Microsoft Dynamics CRM 4.0 (KB 2449283)

Microsoft released Rollup 15 for CRM 4 on January the 10th 2011. You can download it here.

TechNet - GetReady for CRM 2011

Microsoft is organizing the TechNet - GetReady for CRM 2011 event on Febraury the 25th of 2011.
The training will take place at Compu'Train centre Utrecht and it costs € 99,00 excl. VAT.
You can register here.

CRM 2011 and CRM Online Launch Event

Microsoft is organizing the CRM 2011 Launch Event day on wednesday 16th of February.
You can register for this event here.

What's new in Microsoft Dynamics CRM 2011

FEROX Solutions is organizing the What's new in Microsoft Dynamics CRM 2011 training.
For registration, click here and I hope to see you all on January the 27th of 2011 in Rozendaal.


Seminair: Wat is nieuw in Microsoft Dynamics CRM 2011?

Datum: 27 januari 2011, 14:00 - 17:00 uur

Locatie: The Hunting Lodge

Adres: Beekhuizenseweg 1
6891 CZ
Rozendaal

The Global Launch Virtual Event CRM 2011

Join the Virtual Global Launch Event of CRM 2011 on thursday the 20th of January 2011.
Microsoft CEO Steve Ballmer will introduce Microsoft Dynamics CRM 2011.
Join here for this great event.

Happy New Year and all the best CRM wishes for 2011

Looking for new Microsoft Dynamics CRM opportunities

I will be avaialble from the 1st of January for new Microsoft Dynamics CRM opporutnities, so please let me know if my company can assist your company or clients with CRM. I have technical, functional, development, trainer and project management experience so if you have any questions, mail to info@hansveldman.com or call +31 6 53 78 36 45.

Merry Christmas and A Happy New Year

The end of 2010 is almost a fact and so my last week of work has started. I hope that you all had a wonderful Christmas with friends and family. 2011 is an important year, CRM Online is comming and of course the new version CRM 2011 so hope that 2011 will also be a great CRM year. I wish you all the best for 2011 and more CRM news to come after the 1st of January.

Microsoft Dynamics CRM 2011 RC downloads

The RC for the CRM 2011 List Component for SPS can be downloaded here.
The RC for the CRM 2011 E-mail Router can be downloaded here.
The RC for the CRM 2011 Outlook x86 and x64 can be downloaded here.
The RC for the CRM 2011 Language Packs can be downloaded here.

Microsoft Dynamics CRM 2011 for Outlook Installing Guide for use with Microsoft Dynamics CRM Online

Click here for a complete document what describes the instructions how to install the Outlook client for CRM 2011.

Microsoft Dynamics CRM 2011 SDK

Also the SDK for CRM 2011 version is available for all developers and it can be downloaded here.

Microsoft Dynamics CRM 2011 Release Candidate

Microsoft released the RC for CRM 2011 and is available for download now from the corporate site.

Please note that this software is a pre release version and will be expired after 90 days.

There are 2 keys available:
Microsoft Dynamics CRM 2011 RC Workgroup Server (5 CAL limit):
H84KC-JH8DF-7PDYK-TXBXR-2RMMT
Microsoft Dynamics CRM 2011 RC Server (No CAL limit)
MQM2H-JYYRB-RRD6J-8WBBC-CVBD3

Error CRM 4.0 installation: Service msftesql was not found on the computer

When installing CRM 4.0 on a Win2K8 R2 x64 machine with SQL Server 2008 R2 x64 you might get the following error during the CRM 4.0 installation:
Service msftesql was not found on the computer

The cause of this problem is that the msftesql is the Microsoft SQL Server Full Text Indexing Service which has a different name under SQL 2008.

The solution for this error is:

1. Run --> Regedit
2. HKEY_LOCAL_MACHINES\SYSTEM\CurrentControlSet\Services
3. Rename the MSSQLFDLauncher Folder to msftesql
4. Reboot the system
5. Administrative Tools --> Services --> SQL Full-text Filter Daemon Launcher (MSSQLSERVER) and check the Start status
6. Continue the CRM 4.0 installation

Microsoft Dynamics Convergence 2010 London

Last week I attended the Convergence in London. It took place in the Twickenham stadium just outside London. For CRM the convergence was all about CRM 2011 so great breakout sessions.
The highlights of the convergence are:
- Microsoft Dynamics CRM 2011 will be global released in January 2011
- Microsoft Dynamics CRM Online will be released in January 2011
- Price of CRM Online will be €31 per user per month
- New features in CRM 2011 like field level security, managed solutions module, new workflow foundation engine, .NET 4.0 based, solution packaging, improved webservices, improved performance and lots more.

Tomorrow the Convergence 2010 will take place in The Hague and I will attend the first CRM 2011 training at Microsoft The Netherlands Schiphol on friday.

More posts regarding CRM 2011 will follow soon.

Error installing update rollup 7 on the CRM server

I received the following error when I tried to install rollup 7 on the CRM servers:
Microsoft.Crm.UpdateWrapper.DBUpdateAction failed

Please check that if you are running a 64bit OS and CRM installation, the update rollup 7 must be installed also on the 64bit version.
If you are using the language packs you can install rollup 7 32bit for the languages packs and install the latest rollup 64bit on the servers.

Error re-installing CRM 4.0 on windows 2008 server

When you are going to re-install CRM, you might get the folowing error during the installation:
Fatal error during installation: Installation failed for Microsoft Application Error Reporting.

Solutions is to uninstall the Microsoft Application Error Reporting, see below.
So please remind this step and of course also delete the following items before re-installing:
- SQL databases (MSCRM_CONFIG, ..._MSCRM databases)
- CRM Organization Unit in Active Directory if made (5 groups)

Error CRM 4.0 on Windows Server 2008 - Service cisvc was not found on computer

When you are installing CRM 4.0 on a Windows 2008 server you can get the error:
Service cisvc was not fount on the computer.

To resolve this issue, you have to install a feature from the File Server Role, see below:

Select Windows Server 2003 File Services, see below:

Continue with the CRM 4.0 installation.

Update Rollup 13 for Microsoft Dynamics CRM 4.0 (KB 2267499)

Microsoft released Rollup 13 for CRM 4.0 last week. The update can be downloaded here.
Please note that the language pack must be installed before you can apply the rollup for that language pack. The language pack can be downloaded here.

Please also note that rollup 7 is prerequisite for Outlook and the Data Migration Manager. Rollups 1 tm 12 are NOT prerequisit for the Server.

Additional you must have .NET Framework 3.5 SP1 installed.

Microsoft Dynamics CRM 4.0 Server Roles

In CRM 4.0 you have the opportunity to install CRM on 2 servers, an Application Server and a Platform server. When you are configuring the Outlook Client, you need to fill the the url of CRM for connecting to the CRM server, this URL must be the url where the Discovery Service Role is running. Below you find a tabel of the different roles that are running on both the CRM servers.
Application Server:

• Help Server
• SDK Server

Platform Server:

• Async Services
• Deployment Services
• Discovery Services
• SDK Server

VirtualBox

Yesterday I started with creating a new image for running the CRM 2011 beta edition. I tried to create a x64 image on my Windows 7 OS x64 machine but NO???? grrrr Virtual PC doens't support creating x64 images, so TWITTER is the solutions and Sebastiaan pointed me on Virtualbox. I have my Windows 2008 R2 x64 with Exchange 2010 x64 and SQL Server 2008 R2 x64 now running with VirutalBox. GREAT tooling so check the website and you can download it here. More updates on my image will be posted soon...

Microsoft Dynamics CRM 2011 Beta

Today Microsoft released the beta version of CRM 2011, so register here for the beta download. I will make a new CRM server ready for trying out the beta release so keep you all posted.

Update Rollup 12 for Microsoft Dynamics CRM 4.0 (KB 2028381)

Microsoft released update rollup 12 already on July 27th. Please note that rollup 7 must be installed on the systems already. For the download click here.

Update on interesting books regarding CRM and xRM

Below you find an update on the latest published and pre ordered books that you can order at Amazon.com.

1. Pro Microsoft Dynamics CRM 5.0 Development to be released on November 30th 2010

2. Why CRM Doesn't Work released on May 21th 2010

XS2Dynamics

If you are looking for CRM and you don't want to invest your money in Hardware costs, please have a look at our new company XS2dynamics. XS2Dynamics is specialized in Hosted Dynamics Services and of course with a main focus on Dynamics CRM. We can provide Hosted Dynamics CRM for € 39,95 per user per month. For more info have a look at our new website or you can contact us here.

Microsoft Dynamics CRM Update Rollup 11

Microsoft has released already rollup 11 on June 3rd. More info regarding the rollup 11 and the download files, visit the corporate site of click here.

Holding and B.V. are founded at May 28h 2010

Today my Holding and B.V. are founded so we have now:
H.R.F. Veldman Holding B.V. and Hans Veldman Consultancy Solutions B.V.
For more info check the website.
In the next coming weeks XS2Dynamics B.V. will also be founded.

Microsoft Dynamics CRM 4.0.12 Software Development Kit (SDK)

Microsoft released version 4.0.12 of the SDK last week on the corporate site. This release contains the new advanced developer extensions for CRM or also know as xCRM. for more info and download click here.

Update Rollup 10 for Microsoft Dynamics CRM 4.0 (KB 979347)

Microsoft released Update Rollup 10 on the 8th of April 2010. Rollup 10 can be downloaded from the corporate site or click here. The download is available for the x32 of x64 versions.

SORRY SORRY SORRY

Today I am writing my first posts after not posting for a few months. Sorry for this, but I have been very busy with several new things and of course working a lot. I will try to give an update of the last few months, so here it goes....

Biztalk Vs. Scribe with Enterprise Service Bus functionality

Dear blogreaders,

I am investigating what's the difference between Biztalk Vs. Scribe in combination with Enterprise Service Bus functionality. Please comments on this if you can tell me more information.

WaveAccess eService & Chatonline

WaveAccess eService & ChatOnline CRM Accelerator is a smooth eService based web portal integration of Live Chat functionality with CRM. It allows portal visitors to interact with CRM by submitting requests and creating cases in CRM and get real-time assistance and support via Live Chat. This effective e-commerce tool increase customer satisfaction and boosts Sales. eService & ChatOnline CRM Accelerator can be obtained and used free of charge. Click here to download.

Hans Veldman Consultancy Solutions & XS2Dynamics are helping Haiti

Everybody heard and see the terrible news regarding Haiti. Today the Netherlands are helping Haiti by Radio and Television. Radio555 is in the air till 21:00h.

Hans Veldman Consultancy Solutions and XS2Dynamics are offering 4 Hosted CRM demo accounts for one month, so please place your bid on veling555 and the money will go to Giro555.

For more info or sponsoring please drop an email to info@hansveldman.com and info@xs2dynamics.com and hopefully we can help Haiti.

New Partnerships closed in January 2010

This months I closed two new Partnerships with friendlyITsolutions and Prosoft Systems EBAX, so please have a look at my website for more information.

Hans goes Apple and CRM Mobile

Yesterday I bought my first Apple device: An iPhone 3GS 32GB simlock free because I don't want to use the T-Mobile network. Yesterday night I tried to activate my iPhone GRRR.
First issue: where do I need to put my simcard?
Second issue: how can I activiate my iPhone?

Solutions te be found on the Apple iPhone Forum :)
and yes I can dial numbers, sent messages and of course download some great apps.

I am going to use CRM Mobile from CWR Mobility so to be continued....

Looking for new CRM opportunities

Hello to you all,

I am looking for new CRM opportunities to start after the 1st of February, so please mail or call me if you have some opportunities of in the need of CRM resources.

My preference is a project outside the Netherlands, perhaps the Asian Pasific would be nice :)

Happy New Year

Hello to all my blogreaders,

I wish everybody a happy new year and a succesfull 2010 and hopefully a great CRM year. Hope to see you all in 2010 also on my blog.

Best wishes

Hans Veldman

Update on interesting CRM books

Hereby an update on what I think are really interesting CRM books to read during Christmas :).

Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours (Paperback) by Anne A. Stanton.
Order here.

Microsoft Dynamics CRM 4 Integration Unleashed (Paperback)
Order here.

Special Edition Using Microsoft CRM (Paperback)
Order here.

The CRM Handbook: A Business Guide to Customer Relationship Management (Paperback)
Order here.

Scribe Microsoft Dynamics AX Adapter

Scribe has released the new adapter for integrating CRM with AX. I am looking forward to work with this adapter and doing an integration project between Dynamics CRM and Dynamics AX. For more information about the new release, please click here. More detailed information on the AX adapter will come within two weeks.

SalesCentric into administration

SalesCentric has filed for bankruptcy and I am terrible sorry for Matthew. I know Matthew a long time and I have always supported Relationship Charts and Custom Views on my blog. I think these addons are a really great functionality for Dynamics CRM and I only can recommend eveybody to use these products. If you are using one of the above products and you still need support for this, please contact me and hopefully I can help.

Blog on SoftwareAdvice.com

I recieved an email of Neal Houston if I want to post an article on the difference between Microsoft's Dynamics products.

If Google search results indicate the popularity of a topic, then there is clearly a lot of confusion over Microsoft's Dynamics products. A search for "the difference between Microsoft dynamics" returns 36,800 results!So with the recent launch of their ERP software service, Software Advice decided to shed some light on the Dynamics product family. Their article, "Microsoft Dynamics for Manufacturing – Understanding the Difference Between GP, NAV, SL and AX," explains how each product has evolved over the years and naturally become popular among certain industries and businesses. Check it out.

http://www.softwareadvice.com/articles/manufacturing/understanding-the-difference-between-gp-nav-sl-ax-1111709/.

Please leave your comment because I'm curious on what my other colleagues think of this.

Microsoft Dynamics CRM 4.0 Implementation Guide 4.5.0

Microsoft has released version 4.5.0 of the Implementation Guide. This update is the English version, the Dutch version is 4.3.0. You can download the IG and Planning Tools here.

Microsoft Dynamics CRM 4.0 Software Development Kit (SDK) 4.0.11

Microsoft has released version 4.0.11 of the SDK for Microsoft Dynamics CRM.

The Microsoft Dynamics CRM 4.0 Software Development Kit (SDK) is for developers, system customizers, and report writers. This SDK documentation contains information for developers writing server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. It provides an architectural overview of Microsoft Dynamics CRM, the entity model, security model, and Web services. Sample code and walkthroughs are provided to guide you through the new features. It also contains information for developers customizing the Web client or Microsoft Dynamics CRM for Microsoft Office Outlook, including scripting, integration of custom Web pages, sample code, and a detailed user interface style guide. In addition to the documentation, this download package includes the projects for all sample code found in the documentation, and full featured samples that are not included in the documentation. The package includes a visual style guide you can use to make your customizations fit in smoothly, and a style sheet you can use as a basis for your work. There are also tools and helper code provided in this package. Look for regular updates to this SDK!November 10, 2009 - Updated the assemblies in the Bin folder. Use these updated assemblies instead of the ones in the previous release of SDK 4.0.10.If you need assemblies or schema files prior to Microsoft Dynamics CRM Update Rollup 7 and the Microsoft Dynamics CRM Online November 2009 Service Update, you can download the SDK 4.0.9 from this location: http://download.microsoft.com/download/D/E/C/DECA6FF2-2683-4E7A-B9A2-1CEB8AF971AE/CrmSdk4.0.9.exe

For downloading version 4.0.11, please click here.

SORRY

SORRY SORRY SORRY for not blogging for a while. It has been a very busy last months for me. I have setup my own business and this has taken all my time. Furthermore I am working on 2 CRM projects, one at the Dutch Redcross and one in the Transport industry. Very nice project to do... and it keeps me busy all time :). I am finalizing some partner contract for my business so this is going great also. Keep you al posted and of coure check my blogs, website and Twitter.

CWR Mobiliity Certification Training

Friday was the first CWR Mobility Certification Training at Regus World Trade Center in Rotterdam at the 31th floor: DAMM wat a fantastic view!!! The training was devided in a Sales training and a Technical training. The day was really fantastic and really good organized by CWR Mobility. I learned a lot about how to sell CWR Mobile. At the end of the day we went to diner at Restaurant New York next to Las Palmas. What a wonderfull diner and a great fish restaurant. More news on CWR Mobile will follow asap.

Microsoft Dynamics Convergence 2009 in Rotterdam

Last Thursday was the Microsoft Dynamics Convergence in Rotterdam. After a 3.5 hour drive we finally arrived in a terrible location, but there were a lot of people and everybody in Dynamics Netherlands was there. Of course the program was mostly the same as in London. There were a lot of xRM news and accelerators news but unfortunatelly nothing on CRM5.

Later that evening we went to diner with Microsoft US and Ronals Lemmen MVP at Amsterdam, really fantastic evening!!!

Microsoft Dynamics Convergence 2009 in London

Tuesday October 27th 2009, I attend the Convergence in London. For the first time this year the Convergence will take place in 4 city's across Europe. I will also attend the Convergence in Rotterdam on November 5th. In London was no news about Version 5 but more news on the accelerators in combination with Windows 7 and Office 2010. I had 5 meetings with partnerships of my company and had meetings with the builders of my website and designers. I did also meet some interesting people in the CRM community of the UK. More info on the convergence will be posted soon.

2009.10.27 - Microsoft Dynamics Convergence London

Today is the Microsoft Dynamics Convergence in London. I am flying to London this morning and hoping to arrive ath the Convergence at 11h. I will promote my company Hans Veldman Consultancy Solutions and have some meetings with some of my partners. Of course I am hoping to see a lot of people of the blog community, so hopefully I will see you all in a few hours. Off to bed first....

Attending the Microsoft Dynamics Convergence 2009 in London

Next tuesday is the Microsoft Dynamics Convergence in London and I am going to attend this. I have some meetings with some partners and of course hoping to explore some new business and meet some interesting people in the UK, so I you are also attending the Convergence in London, leave a message and perhaps we meet.

www.hansveldman.com Live

Finally after a weekend work, my website is finally online and live, so please check www.hansveldman.com. If you want to chat with me, please click on the online chat button and hopefully I am online at that moment. I will attend the convergence in London and Rotterdam, so I hope to see you all there.

Error on website

Dear blogreaders,

Due to some errors, I didn't manage to get my website live on friday. Some people did manage to see my website, but others not. We are working for a solutions and hopefully we will get the website live on monday. Of course I will let you know. This is the error I get when opening http://www.hansveldman.com/, but others get another error. Sorry for this.

Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".





Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.