Thursday, January 28, 2016

CRM Online Vs. CRM Hosting

Below you find a good overview of the functionalities available in CRM Online Vs. CRM Hosting
 

Capability

Commitment

Hosting Provider

Monthly Cost & Licensing





Exchange Synchronization
CRM Online

Subscription for minimum 1 year

Microsoft Data Centers

Professional License cost 65USD
Minimum 5 Professional Licenses for a subscription of 1 year




CRM for Outlook, Email Router, or Server Synchronization (if using Exchange Online/O365)
CRM Hosting

Month to Month with a 30-days notice period
Hosting Data Centers (shared or dedicated hosting)
Professional License depending on the Hosting Partner, but can be cheaper than 65 USD
Minimum 1 Professional License.
No commitment, from month to month and can be cancelled with a 30-day notice period
CRM for Outlook, Email Router, or Server Synchronization (both Online and on premise supporting SMTP and POP email server profiles)
SharePoint IntegrationServer SideServer Side
Inside View (Insights)IncludedAdditional cost
Social ListeningIncludedAdditional cost
Workflows/dialogs200Unlimited
Custom Entities300Unlimited
SSRS ReportingFetchXML, or T-SQL from a locally replicated reporting serverFetchXML or T-SQL
Power BI ReportingYesNo
Office 365 GroupsYesNo
Immersive Excel OnlineYesNo
Mobile AppsYesYes with IFD and Office 365
Offline MobileYesNo
CRM for OutlookYesYes
CRM Outlook AppYesNo
OneNote IntegrationYesNo
Upgrade/Update processOffice 365 admin approves the upgrade before it is installed, update rollups applied automaticallyUpgrades and update rollups installed my the hosting provider administrator
Direct server accessNoYes
Phone AppYesYes if environment externally facing via ADFS
Tablet AppYesYes if environment externally facing via ADFS
StorageLimited to the amount of CRM Online storage purchasedLimited to the amount of storage bought at the hosting provider
Release cycleTwo releases per year. Spring release functionality exclusive to CRM Online, so new functionality available online first.Fall release released to both CRM Online and Hosting, includes the functionality released in the Spring release.
MigratingCRM Online customers can migrate On Premises at any time. SQL database provided to client at scheduled time that can be imported to an On Premises deployment.CRM Hosting customers can migrate to CRM Online and customization for entities can be imported; however, Hosting database cannot be moved to Online data center, so a data migration is required.
Sandbox environmentsCRM Online provides non production environments as part of your subscription that can be used for dev/test/UAT. The number of organizations received depends on the number of users.Non production environments can be installed, depending on hosting server availability and customer request and requirements.

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