Microsoft Dynamics Convergence 2010 London

Last week I attended the Convergence in London. It took place in the Twickenham stadium just outside London. For CRM the convergence was all about CRM 2011 so great breakout sessions.
The highlights of the convergence are:
- Microsoft Dynamics CRM 2011 will be global released in January 2011
- Microsoft Dynamics CRM Online will be released in January 2011
- Price of CRM Online will be €31 per user per month
- New features in CRM 2011 like field level security, managed solutions module, new workflow foundation engine, .NET 4.0 based, solution packaging, improved webservices, improved performance and lots more.

Tomorrow the Convergence 2010 will take place in The Hague and I will attend the first CRM 2011 training at Microsoft The Netherlands Schiphol on friday.

More posts regarding CRM 2011 will follow soon.

Error installing update rollup 7 on the CRM server

I received the following error when I tried to install rollup 7 on the CRM servers:
Microsoft.Crm.UpdateWrapper.DBUpdateAction failed

Please check that if you are running a 64bit OS and CRM installation, the update rollup 7 must be installed also on the 64bit version.
If you are using the language packs you can install rollup 7 32bit for the languages packs and install the latest rollup 64bit on the servers.

Error re-installing CRM 4.0 on windows 2008 server

When you are going to re-install CRM, you might get the folowing error during the installation:
Fatal error during installation: Installation failed for Microsoft Application Error Reporting.

Solutions is to uninstall the Microsoft Application Error Reporting, see below.
So please remind this step and of course also delete the following items before re-installing:
- SQL databases (MSCRM_CONFIG, ..._MSCRM databases)
- CRM Organization Unit in Active Directory if made (5 groups)

Error CRM 4.0 on Windows Server 2008 - Service cisvc was not found on computer

When you are installing CRM 4.0 on a Windows 2008 server you can get the error:
Service cisvc was not fount on the computer.

To resolve this issue, you have to install a feature from the File Server Role, see below:

Select Windows Server 2003 File Services, see below:

Continue with the CRM 4.0 installation.

Update Rollup 13 for Microsoft Dynamics CRM 4.0 (KB 2267499)

Microsoft released Rollup 13 for CRM 4.0 last week. The update can be downloaded here.
Please note that the language pack must be installed before you can apply the rollup for that language pack. The language pack can be downloaded here.

Please also note that rollup 7 is prerequisite for Outlook and the Data Migration Manager. Rollups 1 tm 12 are NOT prerequisit for the Server.

Additional you must have .NET Framework 3.5 SP1 installed.

Microsoft Dynamics CRM 4.0 Server Roles

In CRM 4.0 you have the opportunity to install CRM on 2 servers, an Application Server and a Platform server. When you are configuring the Outlook Client, you need to fill the the url of CRM for connecting to the CRM server, this URL must be the url where the Discovery Service Role is running. Below you find a tabel of the different roles that are running on both the CRM servers.
Application Server:

• Help Server
• SDK Server

Platform Server:

• Async Services
• Deployment Services
• Discovery Services
• SDK Server

VirtualBox

Yesterday I started with creating a new image for running the CRM 2011 beta edition. I tried to create a x64 image on my Windows 7 OS x64 machine but NO???? grrrr Virtual PC doens't support creating x64 images, so TWITTER is the solutions and Sebastiaan pointed me on Virtualbox. I have my Windows 2008 R2 x64 with Exchange 2010 x64 and SQL Server 2008 R2 x64 now running with VirutalBox. GREAT tooling so check the website and you can download it here. More updates on my image will be posted soon...

Microsoft Dynamics CRM 2011 Beta

Today Microsoft released the beta version of CRM 2011, so register here for the beta download. I will make a new CRM server ready for trying out the beta release so keep you all posted.

Update Rollup 12 for Microsoft Dynamics CRM 4.0 (KB 2028381)

Microsoft released update rollup 12 already on July 27th. Please note that rollup 7 must be installed on the systems already. For the download click here.

Update on interesting books regarding CRM and xRM

Below you find an update on the latest published and pre ordered books that you can order at Amazon.com.

1. Pro Microsoft Dynamics CRM 5.0 Development to be released on November 30th 2010

2. Why CRM Doesn't Work released on May 21th 2010

XS2Dynamics

If you are looking for CRM and you don't want to invest your money in Hardware costs, please have a look at our new company XS2dynamics. XS2Dynamics is specialized in Hosted Dynamics Services and of course with a main focus on Dynamics CRM. We can provide Hosted Dynamics CRM for € 39,95 per user per month. For more info have a look at our new website or you can contact us here.

Microsoft Dynamics CRM Update Rollup 11

Microsoft has released already rollup 11 on June 3rd. More info regarding the rollup 11 and the download files, visit the corporate site of click here.

Holding and B.V. are founded at May 28h 2010

Today my Holding and B.V. are founded so we have now:
H.R.F. Veldman Holding B.V. and Hans Veldman Consultancy Solutions B.V.
For more info check the website.
In the next coming weeks XS2Dynamics B.V. will also be founded.

Microsoft Dynamics CRM 4.0.12 Software Development Kit (SDK)

Microsoft released version 4.0.12 of the SDK last week on the corporate site. This release contains the new advanced developer extensions for CRM or also know as xCRM. for more info and download click here.

Update Rollup 10 for Microsoft Dynamics CRM 4.0 (KB 979347)

Microsoft released Update Rollup 10 on the 8th of April 2010. Rollup 10 can be downloaded from the corporate site or click here. The download is available for the x32 of x64 versions.

SORRY SORRY SORRY

Today I am writing my first posts after not posting for a few months. Sorry for this, but I have been very busy with several new things and of course working a lot. I will try to give an update of the last few months, so here it goes....

Biztalk Vs. Scribe with Enterprise Service Bus functionality

Dear blogreaders,

I am investigating what's the difference between Biztalk Vs. Scribe in combination with Enterprise Service Bus functionality. Please comments on this if you can tell me more information.

WaveAccess eService & Chatonline

WaveAccess eService & ChatOnline CRM Accelerator is a smooth eService based web portal integration of Live Chat functionality with CRM. It allows portal visitors to interact with CRM by submitting requests and creating cases in CRM and get real-time assistance and support via Live Chat. This effective e-commerce tool increase customer satisfaction and boosts Sales. eService & ChatOnline CRM Accelerator can be obtained and used free of charge. Click here to download.

Hans Veldman Consultancy Solutions & XS2Dynamics are helping Haiti

Everybody heard and see the terrible news regarding Haiti. Today the Netherlands are helping Haiti by Radio and Television. Radio555 is in the air till 21:00h.

Hans Veldman Consultancy Solutions and XS2Dynamics are offering 4 Hosted CRM demo accounts for one month, so please place your bid on veling555 and the money will go to Giro555.

For more info or sponsoring please drop an email to info@hansveldman.com and info@xs2dynamics.com and hopefully we can help Haiti.

New Partnerships closed in January 2010

This months I closed two new Partnerships with friendlyITsolutions and Prosoft Systems EBAX, so please have a look at my website for more information.

Hans goes Apple and CRM Mobile

Yesterday I bought my first Apple device: An iPhone 3GS 32GB simlock free because I don't want to use the T-Mobile network. Yesterday night I tried to activate my iPhone GRRR.
First issue: where do I need to put my simcard?
Second issue: how can I activiate my iPhone?

Solutions te be found on the Apple iPhone Forum :)
and yes I can dial numbers, sent messages and of course download some great apps.

I am going to use CRM Mobile from CWR Mobility so to be continued....

Looking for new CRM opportunities

Hello to you all,

I am looking for new CRM opportunities to start after the 1st of February, so please mail or call me if you have some opportunities of in the need of CRM resources.

My preference is a project outside the Netherlands, perhaps the Asian Pasific would be nice :)

Happy New Year

Hello to all my blogreaders,

I wish everybody a happy new year and a succesfull 2010 and hopefully a great CRM year. Hope to see you all in 2010 also on my blog.

Best wishes

Hans Veldman

Update on interesting CRM books

Hereby an update on what I think are really interesting CRM books to read during Christmas :).

Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours (Paperback) by Anne A. Stanton.
Order here.

Microsoft Dynamics CRM 4 Integration Unleashed (Paperback)
Order here.

Special Edition Using Microsoft CRM (Paperback)
Order here.

The CRM Handbook: A Business Guide to Customer Relationship Management (Paperback)
Order here.

Scribe Microsoft Dynamics AX Adapter

Scribe has released the new adapter for integrating CRM with AX. I am looking forward to work with this adapter and doing an integration project between Dynamics CRM and Dynamics AX. For more information about the new release, please click here. More detailed information on the AX adapter will come within two weeks.

SalesCentric into administration

SalesCentric has filed for bankruptcy and I am terrible sorry for Matthew. I know Matthew a long time and I have always supported Relationship Charts and Custom Views on my blog. I think these addons are a really great functionality for Dynamics CRM and I only can recommend eveybody to use these products. If you are using one of the above products and you still need support for this, please contact me and hopefully I can help.

Blog on SoftwareAdvice.com

I recieved an email of Neal Houston if I want to post an article on the difference between Microsoft's Dynamics products.

If Google search results indicate the popularity of a topic, then there is clearly a lot of confusion over Microsoft's Dynamics products. A search for "the difference between Microsoft dynamics" returns 36,800 results!So with the recent launch of their ERP software service, Software Advice decided to shed some light on the Dynamics product family. Their article, "Microsoft Dynamics for Manufacturing – Understanding the Difference Between GP, NAV, SL and AX," explains how each product has evolved over the years and naturally become popular among certain industries and businesses. Check it out.

http://www.softwareadvice.com/articles/manufacturing/understanding-the-difference-between-gp-nav-sl-ax-1111709/.

Please leave your comment because I'm curious on what my other colleagues think of this.

Microsoft Dynamics CRM 4.0 Implementation Guide 4.5.0

Microsoft has released version 4.5.0 of the Implementation Guide. This update is the English version, the Dutch version is 4.3.0. You can download the IG and Planning Tools here.

Microsoft Dynamics CRM 4.0 Software Development Kit (SDK) 4.0.11

Microsoft has released version 4.0.11 of the SDK for Microsoft Dynamics CRM.

The Microsoft Dynamics CRM 4.0 Software Development Kit (SDK) is for developers, system customizers, and report writers. This SDK documentation contains information for developers writing server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. It provides an architectural overview of Microsoft Dynamics CRM, the entity model, security model, and Web services. Sample code and walkthroughs are provided to guide you through the new features. It also contains information for developers customizing the Web client or Microsoft Dynamics CRM for Microsoft Office Outlook, including scripting, integration of custom Web pages, sample code, and a detailed user interface style guide. In addition to the documentation, this download package includes the projects for all sample code found in the documentation, and full featured samples that are not included in the documentation. The package includes a visual style guide you can use to make your customizations fit in smoothly, and a style sheet you can use as a basis for your work. There are also tools and helper code provided in this package. Look for regular updates to this SDK!November 10, 2009 - Updated the assemblies in the Bin folder. Use these updated assemblies instead of the ones in the previous release of SDK 4.0.10.If you need assemblies or schema files prior to Microsoft Dynamics CRM Update Rollup 7 and the Microsoft Dynamics CRM Online November 2009 Service Update, you can download the SDK 4.0.9 from this location: http://download.microsoft.com/download/D/E/C/DECA6FF2-2683-4E7A-B9A2-1CEB8AF971AE/CrmSdk4.0.9.exe

For downloading version 4.0.11, please click here.

SORRY

SORRY SORRY SORRY for not blogging for a while. It has been a very busy last months for me. I have setup my own business and this has taken all my time. Furthermore I am working on 2 CRM projects, one at the Dutch Redcross and one in the Transport industry. Very nice project to do... and it keeps me busy all time :). I am finalizing some partner contract for my business so this is going great also. Keep you al posted and of coure check my blogs, website and Twitter.

CWR Mobiliity Certification Training

Friday was the first CWR Mobility Certification Training at Regus World Trade Center in Rotterdam at the 31th floor: DAMM wat a fantastic view!!! The training was devided in a Sales training and a Technical training. The day was really fantastic and really good organized by CWR Mobility. I learned a lot about how to sell CWR Mobile. At the end of the day we went to diner at Restaurant New York next to Las Palmas. What a wonderfull diner and a great fish restaurant. More news on CWR Mobile will follow asap.

Microsoft Dynamics Convergence 2009 in Rotterdam

Last Thursday was the Microsoft Dynamics Convergence in Rotterdam. After a 3.5 hour drive we finally arrived in a terrible location, but there were a lot of people and everybody in Dynamics Netherlands was there. Of course the program was mostly the same as in London. There were a lot of xRM news and accelerators news but unfortunatelly nothing on CRM5.

Later that evening we went to diner with Microsoft US and Ronals Lemmen MVP at Amsterdam, really fantastic evening!!!

Microsoft Dynamics Convergence 2009 in London

Tuesday October 27th 2009, I attend the Convergence in London. For the first time this year the Convergence will take place in 4 city's across Europe. I will also attend the Convergence in Rotterdam on November 5th. In London was no news about Version 5 but more news on the accelerators in combination with Windows 7 and Office 2010. I had 5 meetings with partnerships of my company and had meetings with the builders of my website and designers. I did also meet some interesting people in the CRM community of the UK. More info on the convergence will be posted soon.

2009.10.27 - Microsoft Dynamics Convergence London

Today is the Microsoft Dynamics Convergence in London. I am flying to London this morning and hoping to arrive ath the Convergence at 11h. I will promote my company Hans Veldman Consultancy Solutions and have some meetings with some of my partners. Of course I am hoping to see a lot of people of the blog community, so hopefully I will see you all in a few hours. Off to bed first....

Attending the Microsoft Dynamics Convergence 2009 in London

Next tuesday is the Microsoft Dynamics Convergence in London and I am going to attend this. I have some meetings with some partners and of course hoping to explore some new business and meet some interesting people in the UK, so I you are also attending the Convergence in London, leave a message and perhaps we meet.

www.hansveldman.com Live

Finally after a weekend work, my website is finally online and live, so please check www.hansveldman.com. If you want to chat with me, please click on the online chat button and hopefully I am online at that moment. I will attend the convergence in London and Rotterdam, so I hope to see you all there.

Error on website

Dear blogreaders,

Due to some errors, I didn't manage to get my website live on friday. Some people did manage to see my website, but others not. We are working for a solutions and hopefully we will get the website live on monday. Of course I will let you know. This is the error I get when opening http://www.hansveldman.com/, but others get another error. Sorry for this.

Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".





Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.

Looking for new CRM opportunities

Hello CRM colleagues,

Currently I am looking for new CRM opportunities and of course new business with my own company, so please mail or call me if you want to do business.

hansveldman@live.nl
+31 6 53783645

Webstie hansveldman.com live tomorrow

Dear blogreaders,

Thank you all for the kind messages. Sorry for my website, this will be live tomorrow. We are currently finalizing the layout and textures, so please visit it tomorrow. It as been busy weeks for me to get everything in place, but no excuse we continue all evening and tomorrow you all will see the results.

http://www.hansveldman.com/


Ps comments are welcome :)

Hans Veldman Consultancy Solutions

1st of October 2009: Today I am launching my new company:

Hans Veldman Consultancy Solutions.

Hans Veldman Consultancy Solutions is specialized is CRM, Business Advising & Analysis and Interim and Project Management. The main focus is Microsoft Dynamics CRM from sales to implement, support and training. So for more information, check the website. Hope doing busiess with you.

Regards,

Hans Veldman

Owner & Founder of Hans Veldman Consultancy Solutions

+31 6 53783645

hansveldman@live.nl

Skype: veldmanhans

WaveAccess Online Help with service of Hans Veldman

WaveAccess extends CRM Dynamics with integrated chat sessions, which would be very useful in a contact center environment.

WaveAccess Online Help is a live chat integrated into Microsoft CRM. It is designed to provide CRM users with instant support. The chat sessions will be saved as Cases and Service activities in your CRM along with the names of help desk operators and session time. This information can be used to bill the customers for the provided service.

Online Help directly connects CRM users with CRM partner support team that can be located anywhere. Moreover if the partner does not have enough staff to handle all sessions the partner can attract external CRM professionals including WaveAccess CRM support team.

Being offered as an extra support option the Online Help can generate additional income and be considered as a competitive advantage for attracting new customers

More info about the service is at

http://www.wave-access.com/Public_en/online_help_partner.aspx

If this is of interest to your company, please do not hesitate to contact me or Ilya Feigin (Ilya.Feigin@wave-access.com)

Microsoft Dynamics Convergence Europe 2009

Microsoft announced the locations and dates for the Europe 2009 convergence. Last year was in Denmark and this year was planned in Vienna, but due to the economic crisis, Microsoft decided to split up the locations in:

• 27 October – Novotel London West, London
• 29 October - Austria Center, Vienna
• 3 November – Sheraton Frankfurt Hotel & Towers, Frankfurt Airport
• 5 November – Engels Conference Center, Rotterdam

Please visit the website for the agenda and register. I will try to attend London and the Netherlands, so hope to see you all.

Update Rollup 6 for Microsoft Dynamics CRM 4.0 (KB 970148)

Microsoft has released Update Rollup 6 on august 26th of 2009. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 4.0. It includes performance enhancements that are packaged together for easy deployment. Please click here for the download files.

Mobile Express for Microsoft Dynamics CRM

Mcrosoft has released the Mobile Express for Microsoft Dynamics CRM that enables access to Microsoft Dynamics CRM data in a Web browser on a mobile device. Please click here to download the software including Update Rollup 5 from the Microsoft Corporate Site.

SalesCentric Custom Views in Outlook Client error

When using Custom View from SalesCentric, you will see that Custom Views is available in the CRM Webclient. But when using the Outlook client, you will see that Custom Views is not available under your My Work space, see picture below.

To solve this issue, you have to modify the SiteMap.xml file. Please make sure that you have a backup of the original SiteMap!!!

Below you see the original SiteMap. Highlited in BOLD are the setting that needs to be adjusted in the following, see below:

Client is Web

Url="http:/SCRCharts/...

Icon="http:/SCRCharts/...

org= organisation name

Change this into:

Client is All

Url="http://server/SCRCharts/

Icon="http://server/SCRCharts/

org= organisation name

After you have changed the SiteMap.xml and reconfigured the CRM Outlook Client, you will see that Custom Views is available in Outlook.

Scibe launches new wesite

Scribe announces the launch of their new website. What does this mean for you? New features to assist you in finding more information, more easily such as:

• SUPPORT & SERVICES


• More comprehensive support information and services such as training and consulting


• RESOURCES AT-A-GLANCE


• New Resource Library including:


• Recorded webinars


• Recorded videos


• White papers and Technical Briefs


• Relevant Blogs


• List of available templates


• And more!

Scribe also launched their new blog that can be visited here.

So please visit their websites for more information about data migration and interfacing.

SalsCentric Relationship Chats 4.5 released

SalesCentric has released a new version of the Relationship charts, The release, developed using Microsoft Silverlight technology, brings CRM data to life through a rich and interactive user experience that increases productivity and content accuracy and leads to higher levels of CRM adoption. If you are interested in this great product, please visit the website of SalesCentric. I will attend the webinar of the new features of version 4.5 and I will post it on my blog of course.

Update Rollup 5 for Microsoft Dynamics CRM 4.0 (KB 970141)

On July the 2nd, Microsoft has released Update Rollup 5 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM 4.0 Language Pack, and Microsoft Dynamics CRM 4.0 E-mail Router. For more information about this release, see Microsoft Knowledge Base article 970141. Please click here to donwload the files.

Looking for a new contract CRM job

Dear blogreaders,

Currently I am looking for new CRM contract jobs, so please let me know if you have a CRM opportunity and looking for resources. Perhaps we can do business together. Hope to work with you soon.

Please contact me on
hansveldman@live.nl or msdyncrm@live.nl
or give me a call +31653783645

Microsoft Dynamics CRM 4.0 Software Development Kit (SDK 4.0.9)

Microsoft has updated the SDK for Dynamics CRM 4.0 to version 4.0.9 and it can be downloaded from the Microsoft Corporate site.

Error - blank.aspx-file

Error:
When opening CRM by several users, an error prompt asking to save a file named: Blank.aspx.
This error was caused by a Windows UpdateKB 953838.

Solution:
To fix this error, please follow the steps below on every CRM server.

1. Open the file blank.aspx on \Inetpub\wwwroot\CRM\_root
2. Add any text to the first line, for example Loading...
   Loading...
   <% Response.Expires = 1440; %>
   <% Response.Cache.SetCacheability(HttpCacheability.Public); %>
3. Save and close the file.
4. Delete temporary internet files. Open My Computer, right click on c:\ then click properties then Disk Clean up. Make sure Temporary Internet files is clicked.
5. Reset IIS.
6. Test CRM and make sure the error doesn’t appear again.

Update Microsoft Dynamics CRM 4.0 Implementation Guide 4.4.0

Mirosoft has updated the IG version 4.4.0. The Planning Tools are new in the implementation guide and contains 43 template, project, and worksheet Microsoft Office documents that can be used to help plan your implementation. It can be downloaded here.

Update Rollup 4 for Microsoft Dynamics CRM 4.0 (KB 968176)

Microsoft has released Update Rollup 4 for Dynamics CRM 4.0 (KB 968176) on thusday the 7th of May 2009. Please click here to download the file from the corporate site.

Happy Birthday - 30 YEARS OLD!!!

Today it's my birthday and I reach the MAGIC 30. This morning I was surprised: Judith & Hessel had decorated my back garden with balloons and flags this night and I heard nothing. Thanks guys:). I will try to post a picture with bluetooth.

2009.05.14 - Annoucement of the Scribe Web Services Adapter Product Launch Overview and Demonstrations

Scribe asked me to annouce the following webinar on my blog regarding the Scribe Web Services Adapter Product Launch Overview and Demonstrations. This webinar will be on Thursday the 14th of May 2009. More information about this can be read below:

This webcast will cover the newly released Web Services Adapter for Scribe Insight and Scribe Insight Enterprise. The webcast will include a feature overview and several demonstrations of the Web Service Adapter enabling integration to Dynamics AX, Microsoft SharePoint and 3rd party commercial web services. Click to read the Adapter for Web Services data sheet.

Scribe Presenters for the webcast will be:
Bob Sturim - Vice President, ProductsJohn Gravely - Vice President, Marketing and Product MarketingLou Antonucci - Vice President, Sales
Tomas O’Brien - Product Manager

Please register at the following registration URL https://www.livemeeting.com/lrs/8001615779/Registration.aspx?pageName=rx9xxrf8tbj9g3rz

Hope to see you all in the webinar!!!

Error - HTTP Error 401.1 - Unauthorized KB 871179

The following error is a famous error during a CRM implementation:
You receive an "HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials" error message when you try to access a Web site that is part of an IIS 6.0 application pool.
Please check KB article 871179 for the solution.

ERROR - HeaderAuthentica­tionProvider doesn't exist

The following issues occurs when deploying a custon .NET application:

'Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist.Parameter name: Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Solution:

1. Add the following to your applications web.config (not CRM's web.config!)
   
2. Go to the crm bin directory for IIS and either copy the Microsoft CRM.WebServices.dll to the GAC or to the bin directory of your custom ASP.Net application

Solution for ERROR CRM 4.0 update workflow on INT FIELD

Finally we have found the solution for the Worflow update error, this was caused by the Rollup 3 installlation. The web.config file was changed, please add the following line to the file:


…multiple lines here
Namespace="System.Globalization"
TypeName="CultureInfo"
Authorized="True"/>


My special thanks to Choi.

Scribe Insight 6.5 Overview Document

I just heard from Scribe that they have completed the Insight 6.5 overview document which can be viewed and downloaded here as PDF file. Enjoy reading.

My blog on the Scribe website

Dear blogreaders,

My blog has been placed on the Scribe website, see section relevant blogs. Please visite their website and find all kind of informations regarding data migration and interfacing with the Microsoft Dynamics suite. For questions regarding Scribe, please do not hesitate to ask.

ENJOY Scribe-ing!!!:)

Scribe Insight 6.5 Product Launch Webcasts

After my start as a Competence Manager CRM for SCAR Dynamics, I had several meetings and one of them was with Lynn Harrington in her new role as Director, EMEA. The office of Scribe is located in Den Haag, nearby our office. I have met hear colleague Linda Johnson at the Convergence 2008 in Copenhagen.

New features on my blog are: first of all the Scribe banner and secondly I will post some articles about the releases of new versions of their products. One of them is mentions below:

Scribe Insight 6.5 Product Launch Webcasts

The Scribe team is pleased to announce the release of Scribe Insight 6.5. Insight 6.5 is a major release which includes an extensive list of features that have been requested by Scribe partners. The new release also includes significant new functionality targeted at enterprise accounts. These are:

• Failover/Disaster Recovery
• Web Services Adapter
• Support for 64-bit Windows Server 2008

Webcast Presentations
Two webcasts will be held to give the partners a first look and chance to ask questions prior to a broader prospect/customer suitable webcast. Both webcasts will provide product overview information as well as detailed feature information and demonstrations.

Webcast 1:
Scribe 6.5 Partner Preview Thursday, April 9 @ 11am - 12pm EST
This webcast is intended for Scribe partners only and will provide a first look at the new release with the opportunity to ask questions. Click here to register for this webcast.

Webcast 2:
Scribe 6.5 Product Launch Thursday, April 16 @ 11am - 12pm EST
This webcast will cover the same information as the first webcast but will also be open to prospects and customers. Please feel free to promote this webcast on your blogs and newsletters by directing attendees to the following registration URL: https://www.livemeeting.com/lrs/8001615779/Registration.aspx?pageName=8nlw1x85309wfbns

The Scribe presenters for the two webcasts will be:
Bob Sturim - Vice President, Products
John Gravely - Vice President, Marketing and Product Marketing
Lou Antonucci - Director, Sales

Please contact your Scribe Account Manager at 1.603.622.5109 if you have questions, or email partners@scribesoft.com.

ERROR CRM 4.0 update workflow on INT FIELD

Dear Blogreaders,

I have an error on an update workflow regarding an INT FIELD. Does anyone have a sollution for this? Please leave a comment!/

ERROR see below:
Cannot publish an int field for the workflow step Update. It does work on a different installation of CRM from an co-worker working on an CRM image.

Invoking delegate number 25 for eventId netCacheItemRemove [2009-04-01 10:02:43.2] Process: w3wp Organization:4646757c-6dbd-dd11-be54-005056903ec5 Thread: 1 Category: Platform User: 3f96941d-5e68-4c82-ad9c-c11486298d2e Level: Error MessageProcessor.Execute at MessageProcessor.Execute(PipelineExecutionContext context) at InternalMessageDispatcher.Execute(PipelineExecutionContext context) at ExternalMessageDispatcher.Execute(String messageName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, PropertyBag fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at RequestBase.Process(Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at RequestBase.Process(CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at CrmServiceInternal.Execute(RequestBase request, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at InProcessCrmService.Execute(Object request) at PlatformCommand.ExecuteInternal() at SetStateCommand.Execute() at ActivateDialogPage.ConfigureForm() at AppUIPage.OnPreRender(EventArgs e) at Control.PreRenderRecursiveInternal() at Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at Page.ProcessRequest() at Page.ProcessRequest(HttpContext context) at binckbank__grid_cmds_dlg_activate_aspx.ProcessRequest(HttpContext context) at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at ApplicationStepManager.ResumeSteps(Exception error) at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) at HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr) at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) >MessageProcessor fail to process message 'SetStateDynamicEntity' for 'workflow'.11:32 1-4-2009

Error enable Dutch language Pack CRM 4.0 (KB948604)

When you try to enable one or more language packs in CRM 4.0, you will receive the following error:

After installing Update Rollup 3, you will still get the error, so please install kb948604 to solve this issue.

See article id 948604
Error message when you try to provision a language in Microsoft Dynamics CRM 4.0: "Cannot insert duplicate key row in object 'dbo.LocalizedLabel' with unique index 'ndx_LocalizedLabel_ForSingleSelect'"

WANTED: CRM Developer with 3-5 years .NET/JAVA & CRM experience based in the Netherlands

SCAR Dynamics is looking for a .NET/JAVA (CRM) Developer with a minimum of 3 years experience. For more information about SCAR Dynamics, please click here. More information about the role, please e-mail or call me.

h.veldman@scaritp.nl
+31 6 5378 3645

Hosted Microsoft Dynamics CRM 4.0 running on IE 8.0

Microsoft has released Internet Explorer 8.0 and so I installed the new version on my MSI U100 (running on XP SP3 32BIT) and on my HP tx2650 (running on Vista SP1 32BIT). Of course I also tried to run our Hosted CRM on IE 8.0 and I must say, so far, so good (ONLY CERTIFICATE ERROR). Please see screenshots below. The latest version of IE 8.0 can be downloaded here.

Accelerators for Microsoft Dynamics CRM

Finally I got some time to install the accelerators on the CRM VPC 4.0 of Microsoft. The CRM Accelerators are availbable for download on CodePlex. These accelerators are currently available for download:
Notifications
Event Management
Extended Sales Forecasting
eService
Analytics R1
Enterprise Search R1
Newsfeed Business Productivity
The CRM Accelerators are released on November 6th 2008 and updated on March 6th 2009, so enjoy using the accelerators.

Update Rollup 3 for Microsoft Dynamics CRM 4.0 (KB 961768)

Microsoft has released Update Rollup 3 for CRM 4.0 yesterday. The Rollup 3 contains the following additional information:

• Microsoft Dynamics CRM 4.0 Update Rollup 3 information about export and import of customizationsAfter you apply this update rollup, you may be unable to import customizations that have been exported from the same Microsoft Dynamics CRM deployment that had an earlier update rollup installed. For more information about this issue, see Update Rollup 3 is available for Microsoft Dynamics CRM 4.0 (961768) .
• Hotfixes and updates that you have to manually enable or configureMicrosoft Dynamics CRM 4.0 Update Rollup 3 contains hotfixes and updates that you must manually enable or configure. To enable or configure these hotfixes on the server that is running Microsoft Dynamics CRM 4.0, see the "Hotfixes and updates that you have to manually enable or configure" section of the following Microsoft Knowledge Base article. Update Rollup 3 is available for Microsoft Dynamics CRM 4.0 (961768)
• A Help update is available for Microsoft Dynamics CRM 4.0In addition to the functional enhancements and fixes in Update Rollup 2, a separate update to Microsoft Dynamics CRM 4.0 Help is also available in all supported languages. For more information and installation instructions, see the following Microsoft Knowledge Base article. An update to the Help files for Microsoft Dynamics CRM 4.0 was released on September 26, 2008 (955921)

Rollup 3 can be downloaded here or check the Corporate Downloadsite of Microsoft.

Update SDK 4.08

Microsoft has updated the SDK to version 4.08, so for all the CRM developers, you can download it from the corporate site of Microsoft, or click here.

SCAR Dynamics CRM is looking for CRM opportunities

SCAR Dynamics CRM is looking for CRM opportunities in and outside the Netherlands, so if you have an opportunity or looking for CRM resources, please contact me at my details below. Within SCAR Dynamics CRM we have certified CRM consultant with their own speciality, so please contact me to discuss. Hope to hear from you all.

Hans Veldman
Competence Manager CRM
SCAR Dynamics
h.veldman@scargroep.nl
+31(0)653783645

1st day at SCAR Dynamics

Today was my first day as Competence Manager CRM for SCAR Dynamics. The office is based in Den Haag and I live in Swifterbant, so after a 2,5 hour drive a finally arrived at the office. From the 1st of March I could announce my move to SCAR and so I received a lot of congratulations. Thank you all for that. If you have any questions, please visit the website, my linkedin profile or of course my blog and I hope to see you all in the Dynamics world.

Competence Manager CRM @ SCAR Dynamics

Tomorrow I will start my new role as a Competence Manager CRM @ SCAR Dynamics in The Haque. I will be responsible for finding Dynamics Professionals in the Market and of course developing CRM business. More about my new role in the coming weeks. Please visit the website of SCAR for further information. Are you interested in working @ SCAR Dynamics or are you looking for Dynamics CRM consultants, please contact me. My details are given below.

Hans Veldman
Competence Manager CRM
SCAR Dynamics
+31(0)653783645
h.veldman@scargroep.nl

Last days @ iRelate B.V.

Friday the 27th of February was my last day at iRelate. I will start a new adventure on March the 1st. more about that in my next post. I wish iRelate all the best in future and of course will will meet again in the CRM World. I really enjoyed my time at iRelate and I will miss my colleagues the most.

WAVEACCESS - ChatOnline

Dear Blogreaders,

Finally my new functionality: ChatOnline is again running on my blog, so everyone who want's to chat with me while visiting my blog, please click on the "Question Online" button. Hope to speak to you soon....

My special thanks to the WAVEACCESS enterprise internet solution company. Please visit their website for more of their great products.

The Microsoft Exchange MAPI subsystem is not installed

When installing the E-mail Router on a CRM server or Exchange Server you might get the error: The Microsoft Exchange MAPI subsystem is not installed on this machine.


Please install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 first before continue the installation. This file can be downloaded here.


After that run the E-mail Router setup again you can configure your E-mail Router. Success!!!

2009.02.05 - 3e Dynamics Network Drink

Thursday the 5th of February is the 3rd time that the Dynamics Network Drink will be organized. This time the location is A 94 te Ottoland (Nieuwegein) sponsored by FourTop, so I hope to see you all this thursday. Please register here to attend the drink.

Microsoft Dynamics CRM 4 Integration Unleashed & Professional Microsoft Dynamics CRM 4.0

Below you find 2 new books to be published in 2009. These books can be pre ordered at Amazon.com

Microsoft Dynamics CRM 4 Integration Unleashed Publisher July 6th, 2009



Virtually every organization that purchases Microsoft Dynamics CRM 4.0 will need to extend and integrate it with other business applications. Until now it has been difficult to find independent guidance for doing so successfully. In Microsoft Dynamics CRM 4 Integration Unleashed, two leading experts on Dynamics CRM integration cover all the techniques and best practices IT organizations need to successfully customize Dynamics CRM. This book focuses entirely on extending, customizing, and integrating Dynamics. You will find specific and detailed guidance for linking Dynamics CRM with other Microsoft and third-party products, including SharePoint, Office, Exchange, Communicator, PerformancePoint, BizTalk, SilverLight, VoIP phone systems, and both Google and MSN maps. The book also contains three full chapters on integration utilizing Scribe's powerful adapters and templates. The authors demonstrate how to extend Dynamics CRM 4.0 with features Microsoft hasn't added, including dashboarding, advanced reporting, custom/specialized integration, broader interoperability, and stronger "deep-dive" data analysis. They also show how to safely make custom Dynamics CRM applications available directly to customers.

Extend Dynamics CRM 4.0 with the features it doesn't contain: dashboarding, advanced reporting, "deep-dive" analysis, and more
Integrate Dynamics 4.0 with SharePoint, Office, Exchange, Communicator, Biztalk, Google maps, VoIP phone systems, PerformancePoint, Silverlight, Scribe, and more
Make available external applications that can be used directly and securely by customers .

Professional Microsoft Dynamics CRM 4.0 Publisher June, 2009
Professional Microsoft Dynamics CRM 4.0 explains development techniques using Microsoft Dynamics CRM 4.0 through real world problems and their applied solutions. This book enables readers to learn the MSCRM 4.0 functional aspects and start customizing and integrating the product with other applications. The code samples throughout the book can be used by developers as building blocks for solving real-world problems. This book is for developers who are responsible for customizing the product to meet enterprise needs through building products and tools around CRM, by creating reports, and through integrating Microsoft CRM with other popular technologies.Microsoft Dynamics CRM developers need this book to learn best practices through examples, real world scenarios, handy tools, expert tested solutions, and reusable code samples used to customize Microsoft CRM to meet enterprise business needs. Readers require no prior Microsoft CRM knowledge; however, it is expected that the developer has experience with the .NET Framework and general programming language such as C#.

Update Rollup 2 for Microsoft Dynamics CRM 4.0 (KB 959419) Released

Microsoft has released Update Rollup 2 on Janury the 19th. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 4.0. It includes performance enhancements that are packaged together for easy deployment.
For more information about this release, see Microsoft Knowledge Base article 959419.
Update Rollup 2 contains updates (32 and 64 BIT) regarding the server, client, router, data manager and SRS and it can be downloaded here.

Microsoft Dynamics CRM 4.0 Software Development Kit (SDK) 4.0.7 Released

Microsoft has released the SDK version 4.0.7. on January 15th .
The Microsoft Dynamics CRM 4.0 Software Development Kit (SDK) is for developers, system customizers, and report writers. It contains all new information about creating plug-ins, working with custom workflow activities, using the new Web services, using new data management features, and much more. Everything developed outside the SDK is NOT supported!
The SDK can be downloaded here.

HAPPY NEW YEAR 2009

My first post of 2009: I wish you all a very good CRM year. All the best and my this be a very sucessful 2009 for you all. Hope to see you all on my blog.

"Oudejaarsavond 2008"

This is my last post of 2008. A few more hours to go and also in the Netherlands 2009 is going to start. Looking back at 2008 I hope that this was a very good CRM year for everybody (apart from the economic situation). I hope to see you all in 2009!!! ENJOY the last hours of 2008 and be carefull with the fireworks:)

Merry Christmas 2008

Dear Blogreaders,

I wish you all a merry christmas. In the next couple of days, the temperature in the Netherlands will go below zero, so perhaps we can have some iceskating at the end of the year. I am off to my X-mas holidays and I will be back at work on the 5th of January 2009.

Regards,

Hans Veldman

Error Allow Microsoft Dynamics CRM to send e-mail using CRM for Outlook

In the Microsoft Dynamics CRM 4.0 Virtual Machine image of February 2008, there was an error when enabling the checkbox "Allow Microsoft Dynamics CRM to send e-mail using CRM for Outlook" in the Outlook Client. This error was also mentions in the Post of Menno's blog.

See screenshots below for the solution:

In the Outlook Client, go to CRM - Options - E-mail Tab

Error when enabling the checkbox.

Uninstall the Outlook Client by clicking on:

Start - All Programs - Microsoft Dynamics CRM 4.0 - Configuration wizard.
Then Reinstall the Outlook Client.

After Reinstalling:

In the Outlook Client, go to CRM - Options - E-mail Tab
Enable the checkbox

WaveAccess Chat Online Live on my blog

Dear blogreaders, I finally had the chance to meet some persons from WaveAccess at the Microsoft Dynamics Convergence 2008 at Copenhagen. They showed me two new features of their company WaveAccess: Chat Online and Help Online. Tonight Ilya and Mikhail from WaceAccess Russia published Chat Online Live on blog, so when I am online you can chat LIVE with me and ask all kind of diffucult questions:). I hope to speak to my blogreaders with Chat Online so click on the button Question Online right above!!!

A very special thanks for the WaveAccess developers team and of course Ilya and Mikhail.

Microsoft Dynamics CRM 4.0 Update Rollup 1

Microsoft has release update rollup 1 for CRM 4.0 on wednesday 24th. KB952858 can be downloaded here.

This upate is for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, and Microsoft Dynamics CRM 4.0 E-mail Router.

Please note that if you have customized Microsoft Dynamics CRM 4.0 Help files, back up your customized files before you install this update!!!

Accelerators for Microsoft Dynamics CRM

As mentioned in a lot of blogs and also at the iRelate Dynamics Network Drink and of course the Microsoft Dynamics Convergence 2008: The CRM Accelerators!
These are a range of add-on solutions developed for Microsoft Dynamics CRM 4.0 customers and partners. Each accelerator is available at no cost and will showcase how the Microsoft Dynamics CRM 4.0 platform can be configured and extended to broaden marketing, sales and service capabilities. Microsoft Dynamics CRM customers and partners are encouraged to further extend these accelerators to meet their specific business needs.

Each accelerator may consist of the following:

• Customizations (entities, forms, views)
• Workflow defintions
• Business Intelligence elements such as custom reports (.RDL’s)
• Functional code samples (strictly adhering to SDK guidelines)
• Documentation for installing, operating, localizing and extending the solution
• An automated installer

The list of accelerators is as follows:

• Analytics
• eService
• Event Management
• Enterprise Search
• Sales Methodologies
• Extended Sales Forecasting
• CRM Notifications
• Business Productivity

The following accelerators are currently available for download at CodePlex.com

• CRM Notifications
• Event Management
• Extended Sales Forecasting

Pictures Microsoft Dynamics Convergence 2008 Copenhagen

Below you find some pictues of the Microsoft Dynamics Convergence 2008 in Copenhagen. I was with iRelate and my finance customer to the Convergence. It was my first time and I had we had a meeting with Brad Wilson (Vice President Microsoft Dynamics CRM) and some ISV's as SalesCentric and Scribe. I must say it was a very succesful and busy day but I really enjoyed it. Hope so see you all at the Convergence in Munchen 2009!

Our Hotel 27 in the center of Copenhagen.

iRelate at the Icebar


Bella Center Copenhagen

Check in Convergence 2008

Microsoft Dynamics Convergence 2008

Key Note

Brad Wilson session Microsoft Dynamics CRM 4.0 & Accellerators

Matthew Crook (CEO SalesCentric)

Hans is going to meet Brad Wilson Vice President Microsoft Dynamics CRM Worldwide

Tomorrow I am going to meet Brad Wilson, Vice President Microsoft Dynamics CRM Worldwide at the convergence in Copenhagen. Furthermore I am attending some technical tracks and of course meet a lot of MVP's and ISV's. More info and posts will be following at the end of the week. hope to see you all tomorrow in Copenhagen.

Microsoft Dynamics Convergence 2008 Copenhagen

I am going to the Microsoft Dynamics Convergence 2008 in Copenhagen on wednesday 19th of November, so please leave a message when you are at the convergence also and perhaps we can meet there. Hope to see you all in Copenhagen.

Pictures of the 2nd DND @ iRelate Zaltbommel

As promissed, pictures of the 2nd DND at iRelate Zaltbommel. Pictures will also be posted on the website of DND and iRelate.

Oktober 30th Dynamics Network Drink @ iRelate Zaltbommel

Last thursday evening was the second Dynamics Network Drink of this year and sponsored by iRelate. In spite of the evening traffic jams, there were about 25 people joining the drink in Zaltbommel. Microsoft was also present and they gave us a short overview of the new CRM Accelerators. Pictures of the second DND will be posted tonight.

Microsoft Dynamics CRM 4.0 Implementation Guide 4.3.0

Microsoft has updated the Implementation Guide to version 4.3.0.
The Microsoft Dynamics CRM 4.0 Implementation Guide consists of the following documents:

• Planning Guide
• Installing Guide
• Operating and Maintaining Guide

The Implementation Guide 4.3.0 can be downloaded here and is available for everyone. I strongly recommend to use the Implementation Guide for each implementation and make it available for the ICT department at your customer.

Microsoft Dynamics CRM 4.0 Enterprise Server Roles

Microsoft Dynamics CRM 4.0 Enterprise introduces two new server roles that provide services, which increase flexibility and scalability. You can decide to have a computer dedicated to one server role or to both. The server roles selected and installed during Setup are as follows:

• Application Server Role. This server role provides the Microsoft Dynamics CRM 4.0 Web user interface and services.
  
• Platform Server Role. This lets you deploy the asynchronous services, such as the Workflow and Bulk E-mail services, to a separate computer.

So now it's possible to deploy more CRM servers in the front-end of your architecture. For example: Two CRM Application Servers can be positioned in a load balanced constructure so that the perfomance will increase considerably. Then using Microsoft Workflow Foundation in combination with Microsoft Dynamics CRM 4.0, all Workflow services will be handled on the CRM Platform Server and this will not impact your performance on the CRM Application Servers. Please bear in mind that this architecture will have impact on your CRM licencing structure.

Interesting books regarding Microsoft Dynamics CRM 4.0 and Workflow Foundation

Below you find some new interesting books regarding CRM and Workflow Foundation.

These books can be ordered at the website of Amazon

Programming Microsoft Dynamics CRM 4.0 (PRO-Developer) (Paperback)

Microsoft Windows Workflow Foundation Step by Step (Pro Step By Step Developer) (Paperback)

Microsoft® Dynamics(TM) CRM 4.0 and Microsoft Dynamics Live CRM Step by Step (Step By Step (Paperback)

Maximizing Your Sales with Microsoft Dynamics CRM (Paperback)

2nd Dynamics Network Drink @ iRelate Zaltbommel (NL)

Next week on October 30th iRelate is sponsoring the second Dynamics Network Drink. So every Microsoft Dynamics Consultant or people who are interested are invited to come. Please sign in on the site and I hope to see you all next week.

Microsoft changes its support for Vmware!

Just reading this article on the internet. One of my clients mentioned this last week.
Check also KB article 897615 of Microsoft.

Today Microsoft changed its support towards Microsoft software running on Vmware serveres (and virtual software in general).Untill yesterday if you had a Microsoft Premier Support contract and you had a problem with a Windows server running in a virtual machine running on Vmware GSX or ESX server, the support engineer would not help you. In those cases you had to re produce the problem on physical hardware, even with Premier Support contract.

Today that has changed, a bit, read carefully:

For Microsoft customers who have a Premier-level support agreement, Microsoft will use commercially reasonable efforts to investigate potential issues with Microsoft software running in conjunction with non-Microsoft hardware virtualization software. As part of that investigation, Microsoft may require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where issues are confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running in conjunction with non-Microsoft hardware virtualization software.

Well it's better then before, Non-premier customers don't get this support:

Microsoft does not test or support Microsoft software running in conjunction with non-Microsoft hardware virtualization software. For Microsoft customers who do not have a Premier-level support agreement, Microsoft will require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where the issue is confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running in conjunction with non-Microsoft hardware virtualization software.

Running Workflow Foundation on a different server than the CRM server?

In the last weeek I have been working on my new assignment for a large Financial Client in the Netherlands. One of the questions of my client was: is it possible to run the Workflow Foundation on a seperate dedicated server than the CRM server? After a short call with Microsoft, a received a link of one of the Microsoft CRM consultants that's said:
It is NOT possible to run Workflow Foundation on a different server than the CRM server, see original post here.
The following roles/services can be installed on different servers (only by using command prompt installation):

• SRS Data Connector
• SQL Server
• Application Server
• Asynchronous Processing Service
• Deployment Service
• Discovery Service
• Help Server
• SDK Server

So this can have impact on your architecture so keep in mind!

Microsoft Dynamics CRM 4.0 Help Update (On-Premise Edition)

The Microsoft Dynamics CRM documentation team has updated the Help for Microsoft Dynamics CRM 4.0 based on feedback from customers and partners. In this update, you will find expanded information and clarifications in many topics, as well as bug fixes and new topics to support late-breaking product features.
Note: This update is not available for Microsoft Dynamics CRM 4.0 Service Provider Edition, and is not necessary for Microsoft Dynamics CRM Online. There are five download options:

• Microsoft Dynamics CRM 4.0 server update for 32-bit systems
• Microsoft Dynamics CRM 4.0 server update for 64-bit systems
• Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook with Offline Access update
• Microsoft Dynamics CRM 4.0 Language Pack updates for 32-bit systems (applies to both server and client components)
• Microsoft Dynamics CRM 4.0 Language Pack updates for 64-bit systems

See also KB article: KB955921

Bug in Microsoft Dynamics CRM???

This week I discovered a bug in Microsoft Dynamics CRM. When you enter an activity in CRM you can also modify the view of your activities with example field from the Entity Lead. After modifying your custom view, you can see all your related activities. But when changing the Type of Activity (for example: select only the Appointments), your custom view with the field from the Entity Lead will not be shown. Any kind of data from related Entities in your custom view will not me shown on the specifiec Type of Activity views. Of course there is a workaround:
1. Creating a view wih the Advanced find.
2. Using the Custom Views addon of SalesCentric.
Recently I have tested the Custom Views addon and again I must say that this addon is easy to use and that this addon will add value to the system.

Screenshots will be followed asap.

CRM in 1 Day

Yesterday was the CRM in 1 Day event in "De Reehorst" in Ede. The objective is orienting on CRM and absorbing all kind of knowledge in a simple manner for everyone.
With an unique programme where, by line, experiences are shared but also other CRM-aspecten in the field of strategy, changemanagement and politically forward will come.
Keynote speeches of Egbert Jan van Bel, Rebacca Jennings and Jochem de Gruyter.

2nd Dynamics Network Drink @ iRelate Zaltbommel

YES: October 30th 2008 iRelate B.V. The Netherlands and Microsoft are organizing the second Dynamics Network Drink in Zaltbommel. So every Dynamics person be invited. Of course I'm interested in the Dynamics CRM community so please send me an email or give me a call if you are attending this dink. More details will follows as soon as possible.

Microsoft Dynamics Partner Readiness Days

The last two days I attend the Partner Readiness Days at Microsoft Nederland.
This event was organized for all "new" companies related to the Microsoft Dynamics suite.
Some topics that were on the agenda:
EOC, Licensing (for CRM the CSA license), RMT, MSPP, Marketing & Verticalization and lots of more.
I'd like to mention especially the Marketing Factory. Every new company has to descide what Verticals and Horizontals they like to start in and start with. Two words are mentioned a lot:
distinctive capacity so please keep this in mind.
For any questions, please contact your PAM and get familiar within the Microsoft world!

2008.08.21 - First Dynamics Network Drink

Thurday 21th of August 2008 was the first Dynamics Network Drink in Gouda The Netherlands.
I was attending the drink with my colleague "Friendly CRM Monster". I want to thank the initiator Johan van Dijk for arranging this drink and of course we had some drinks with other bloggers like Ronald Lemmen and CWR mobility Erik van Hoof and Jeffry van de Vuurst. Looking forward to the next drink on November 27th.

CRM Statement of Direction and CRM Accelerators

Just downloaded this document on Partnersource and found of course a lot of blogging articles on the internet about it. Below you find the article I took of the Microsoft Dynamics CRM Team Blog.

Microsoft Dynamics CRM partners and customers can look forward to a packed program of exciting releases during the second half of 2008.

The Statement of Direction whitepaper will be updated periodically to keep prospects, customers and partners up to date with key roadmap information for Microsoft Dynamics CRM.

One of the big announcements for Microsoft Dynamics CRM at Worldwide Partner Conference in Houston (and detailed in the Statement of Direction whitepaper) was about CRM Accelerators. This post will detail the overall Accelerators program and future posts will provide a high-level overview of each accelerator and its capabilities.

CRM Accelerators are a range of free-of-charge add-on solutions which are being developed for Microsoft Dynamics CRM 4.0 customers and partners. Each accelerator will showcase how the Microsoft Dynamics CRM 4.0 platform can be configured and extended to broaden marketing, sales and service capabilities. CRM accelerators provide additional functionality for deployments of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM customers are encouraged to further configure these accelerators to meet their specific business needs.

Each accelerator may consist of the following:

• Importable data model
• Business process workflows
• Business Intelligence elements such as custom reports
• Functional code samples (strictly adhering to SDK guidelines)
• Documentation for installing, operating, localizing and extending the solution
• An automated installer

Each accelerator will be supported as per any other customization that follows SDK guidelines. Additionally, all samples are supplied with full source-code so they can be extended further to meet specific customer requirements. Because of Microsoft Dynamics CRM’s services-based architecture and metadata-driven application capabilities, accelerators can be easily deployed for both on-demand and on-premise environments.

Through accelerators, customers and partners benefit from new functionality on a more frequent basis, and they can be deployed to their environment quickly and easily. Delivery of these accelerators will be during the second half of 2008.

The list of accelerators is as follows:

• Analytics
• eService
• Event Management
• Enterprise Search
• Sales Methodologies
• Extended Sales Forecasting
• CRM Notifications
• Business Productivity