Tuesday, December 9, 2008

Error Allow Microsoft Dynamics CRM to send e-mail using CRM for Outlook

In the Microsoft Dynamics CRM 4.0 Virtual Machine image of February 2008, there was an error when enabling the checkbox "Allow Microsoft Dynamics CRM to send e-mail using CRM for Outlook" in the Outlook Client. This error was also mentions in the Post of Menno's blog.
See screenshots below for the solution:
In the Outlook Client, go to CRM - Options - E-mail Tab
Error when enabling the checkbox.


Uninstall the Outlook Client by clicking on:
Start - All Programs - Microsoft Dynamics CRM 4.0 - Configuration wizard.
Then Reinstall the Outlook Client.


After Reinstalling:
In the Outlook Client, go to CRM - Options - E-mail Tab
Enable the checkbox

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