With the new version of CRM comes different Outlook integrations. Below matrix is showing which Outlook version with CRM functionality are available and supported.
- Outlook on the web supports IE 10, IE 11, Edge, Safari 9, Safari 10, Firefox, and Chrome.
- Mobile Outlook on the web supports Windows 8.1, Windows 10, iOS 8, iOS 9, iOS 10, Android KitKat (4.4), Android Lollipop, Android Marshmallow, and Android Nougat.
- Tracking email in compose mode and tracking appointments requires Exchange Server 2013 CU14 or Exchange 2016.
- Tracking contacts is supported only on Exchange Server 2016 CU3 and Outlook 2016 16.0.6741.1000 and up
- Adding email templates, Knowledge Management articles, and sales literature is not supported in Mobile Outlook on the web.
- Supported only on Outlook 2016 16.0.7426.1049 and up
- Supported only on 16.0.6741.1000 and up
- Tablets are not supported at this time (coming CY2017).
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