Working with Microsoft Dynamics CRM 4.0, Second Edition

For the "bookworms" the following book can be ordered at ComputerCollectief. A short description of the book can be read below:

Microsoft Dynamics CRM is a customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and can be delivered as an on-demand service through MS Office Live. With topics that include developing new functionality, designing implementations, and integrating MS CRM with other business applications _ including MS Office Outlook, MS Office InfoPath, & MS SharePoint Products & Technologies _ this book is written for developers & those who implement business solutions. The book provides case studies, integration & performance guidelines, and toolsets _ the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support MS Dynamics CRM 4.0 users. And power users will learn how to customize individual MS Dynamics CRM 4.0 experiences. Get code samples on the Web.