Friday, April 4, 2008

Microsoft Dynamics CRM 4.0 Unleashed

And this great book is released on March 18th 2008 and can also be ordered at ComputerCollectief.
This book is for every IT professional who intends to work with Dynamics CRM, regardless of their experience with Dynamics or other CRM solutions. The authors provide example-rich, realistic coverage of advanced Dynamics customization, extensibility, and integration: information that is available nowhere else. Detailed information on how to: - Set up, configure, and maintain all facets of Dynamics CRM in any organization or industry; - Thoroughly understand both the on-premise and hosted versions of Dynamics CRM; - Make the most of Dynamics' new features, including email, the Outlook client, Internet Facing Deployment (IFD), and relationships; - Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral, campaigns, quotes, orders, and invoices; - Improve customer service by integrating schedules, cases, contacts, product/service information, and more; - Build powerful automated workflows that streamline key sales tasks and liberate salespeople for more effective selling; - Efficiently administer and secure any Dynamics CRM implementation; - Drive greater value by integrating Dynamics CRM with Microsoft Office productivity tools; - Customize & extend Dynamics CRM using Visual Studio, .NET, and custom plug-ins & add-ons. On the Web: Download all of this book's examples and source code at informit.com/title/9780672329708

1 comment:

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