This book is for every IT professional who intends to work with Dynamics CRM, regardless of their experience with Dynamics or other CRM solutions. The authors provide example-rich, realistic coverage of advanced Dynamics customization, extensibility, and integration: information that is available nowhere else. Detailed information on how to: - Set up, configure, and maintain all facets of Dynamics CRM in any organization or industry; - Thoroughly understand both the on-premise and hosted versions of Dynamics CRM; - Make the most of Dynamics' new features, including email, the Outlook client, Internet Facing Deployment (IFD), and relationships; - Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral, campaigns, quotes, orders, and invoices; - Improve customer service by integrating schedules, cases, contacts, product/service information, and more; - Build powerful automated workflows that streamline key sales tasks and liberate salespeople for more effective selling; - Efficiently administer and secure any Dynamics CRM implementation; - Drive greater value by integrating Dynamics CRM with Microsoft Office productivity tools; - Customize & extend Dynamics CRM using Visual Studio, .NET, and custom plug-ins & add-ons. On the Web: Download all of this book's examples and source code at informit.com/title/9780672329708
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