Hereby an update on what I think are really interesting CRM books to read during Christmas :).
Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours (Paperback) by Anne A. Stanton.
Order here.
Microsoft Dynamics CRM 4 Integration Unleashed (Paperback)
Order here.
Special Edition Using Microsoft CRM (Paperback)
Order here.
The CRM Handbook: A Business Guide to Customer Relationship Management (Paperback)
Order here.
Wednesday, December 9, 2009
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10 comments:
Looks like you will have your hands full!
Hallo Anne,
Your are busy also but great book and love your blog.
regards,
Hans
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Those books you have recommended can let readers get extensive knowledge on crm. I have tried 2 of it and experiencing the difference. Mobile CRM is the hottest topic in the crm industry. I have got the chance to read some blogs and enterprises sites regarding crm from my research. Especially an enterprise mobility solutions provider called Karya Technologies who provides mobility solutions to enterprises and retailers have impressed me and I found it useful. I would like to get suggestions/ideas from this blog readers to enhance our views on crm
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