Monday, May 19, 2008

CRM 4.0 E-mail Tag

I received a lot of questions on the e-mail tag in version 3.0 vs. 4.0. In Microsoft Dynamics CRM 4.0 the e-mail tag can finally be turned off. In earlier versions like 1.2 and 3.0 the tag was necessary to have the functionality of the Microsoft Dynamics CRM E-mail Router. In version 4, the tag can be switched off and still using the E-mail router functionality by tracing messages on combinations with senders, recipient and subjects. See screenshot below how to turn off the e-mail tag in 4.0.

Go to Settings; Administration; System Settings; E-mail {screenshot is of Dutch version of CRM 4.0}

1 comment:

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