WaveAccess extends CRM Dynamics with integrated chat sessions, which would be very useful in a contact center environment.
WaveAccess Online Help is a live chat integrated into Microsoft CRM. It is designed to provide CRM users with instant support. The chat sessions will be saved as Cases and Service activities in your CRM along with the names of help desk operators and session time. This information can be used to bill the customers for the provided service.
Online Help directly connects CRM users with CRM partner support team that can be located anywhere. Moreover if the partner does not have enough staff to handle all sessions the partner can attract external CRM professionals including WaveAccess CRM support team.
Being offered as an extra support option the Online Help can generate additional income and be considered as a competitive advantage for attracting new customers
More info about the service is at
WaveAccess Online Help is a live chat integrated into Microsoft CRM. It is designed to provide CRM users with instant support. The chat sessions will be saved as Cases and Service activities in your CRM along with the names of help desk operators and session time. This information can be used to bill the customers for the provided service.
Online Help directly connects CRM users with CRM partner support team that can be located anywhere. Moreover if the partner does not have enough staff to handle all sessions the partner can attract external CRM professionals including WaveAccess CRM support team.
Being offered as an extra support option the Online Help can generate additional income and be considered as a competitive advantage for attracting new customers
More info about the service is at
http://www.wave-access.com/Public_en/online_help_partner.aspx
If this is of interest to your company, please do not hesitate to contact me or Ilya Feigin (Ilya.Feigin@wave-access.com)
If this is of interest to your company, please do not hesitate to contact me or Ilya Feigin (Ilya.Feigin@wave-access.com)
