Tuesday, October 24, 2017

Microsoft Dynamics 365 for Outlook is unable to render webpages after installing the October 2017 Microsoft Outlook security update

Dear Blogreaders,

As you might have noticed that there are problems in the Microsoft Outlook CRM clients after the October 2017 Security update of Microsoft.

At a certain point, Outlook was unable to display the CRM ribbon in Outlook menu, see screenshot
below: "Waiting for a page to be retrieved from a Microsoft Dynamics 365 server.."

To fix this issue, go to this link.
In my case I am using Microsoft Outlook 2016: create the following registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000002

And after closing Outlook and starting up Outlook again, CRM is succesfully loaded and working again.